Challenge project - Configure a Dynamics 365 customer experience solution
Intermediate
Business Analyst
Functional Consultant
Dynamics 365
Sales
Customer Insights - Data
Customer Insights - Journeys
In this challenge project, configure your own customer experience solution. You'll be provided with high-level specifications of a fictional company's requirements. The solution will include Dynamics 365 Sales and Dynamics 365 Customer Insights.
Learning objectives
In this module, you'll demonstrate your ability to:
Evaluate requirements.
Perform gap analysis of existing assets.
Create needed assets from the stated requirements.
Use Dynamics 365 Sales and Dynamics 365 Customer Insights to create a customer solution.
Prerequisites
- You should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.