Challenge Project - Dynamics 365 Customer Service

  • Module
  • 6 Units
Intermediate
Functional Consultant
Customer Service

Configure Dynamics 365 Customer Service to support a scenario for a fictional company. You will be provided high-level specifications on the requirements to complete this project.

Note

This is a Challenge Project module where you complete an end-to-end project using high-level guidance; there are no step-by-step instructions.

Learning objectives

In this module, you'll demonstrate your ability to:

  • "Configure Dynamics 365 Customer Service based on provided requirements"
  • "Create knowledge articles to support case management"

Prerequisites

  • "Experience configuring Dynamics 365 Customer Service"
  • "Experience working with knowledge articles in Dynamics 365 Customer Service"
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