Chat integrations with Dynamics 365 Commerce

  • Module
  • 8 Units
Intermediate
Functional Consultant
Administrator
Dynamics 365
Commerce

By integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Microsoft Copilot Studio applications with Dynamics 365 Commerce e-commerce websites, businesses can empower their online shoppers through chat capabilities.

Learning objectives

In this module, you will:

  • Set up Commerce chat and customize it with Omnichannel for Customer Service and Microsoft Copilot Studio.
  • Use Commerce chat with Omnichannel for Customer Service.
  • Use Commerce chat with Microsoft Copilot Studio.
  • Use Commerce chat with proactive chat parameters.

Prerequisites

  • Knowledge of Dynamics 365 Commerce
  • Knowledge of the Power Apps maker portal