Describe sales processes in Dynamics 365 Supply Chain Management

  • Module
  • 10 Units
Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Supply Chain Management

This module describes how to use the sales capabilities of Dynamics 365 Supply Chain Management to manage the order-to-cash process, including customer management, trade agreements, sales order creation, fulfillment, returns, intercompany orders, and charges.

Learning objectives

After completing this module, you're able to:

  • Manage customers.

  • Describe trade agreements.

  • Describe the order-to-cash process.

  • Describe sales order creation, fulfillment, and returns.

  • Describe intercompany orders.

  • Describe charges.

  • Describe Copilot support in sales scenarios.

Prerequisites

None

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