Guided project - Create and manage journeys with Dynamics 365 Customer Insights

  • Module
  • 8 Units
Intermediate
Business Analyst
Functional Consultant
Customer Insights - Journeys

In this module, practice building journeys in Customer Insights, including creating assets, building a segment, and creating a segment-based or trigger-based journey. This lab offers interactive practice with real-world scenarios for business-specific challenges.

Learning objectives

In this module, you'll demonstrate your ability to:

  • Create a marketing email

  • Create a segment

  • Build a segment-based journey

  • Build a trigger-based journey

Prerequisites

  • You should be familiar with the basic features of Dynamics 365 Customer Insights - Journeys and how to configure them.
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