Create surveys with Dynamics 365 Customer Voice

  • Learning Path
  • 6 Modules

At a glance

Capture, analyze, and act on customer and employee feedback. This learning path covers creating a survey project, creating a survey, sending surveys, automating surveys, and analyzing survey data.

Prerequisites

  • None

Modules in this learning path

Capture customer feedback with Dynamics 365 Customer Voice

Close the loop after case resolution. Build and personalize a Customer Voice survey, automate invitations with Power Automate, connect responses to Customer Service records, and analyze satisfaction trends to guide follow-up and service improvement.

Create customer surveys with Dynamics 365 Customer Voice

Obtaining customer feedback can help you make better business decisions. In this module, you get started with creating surveys.

Send Dynamics 365 Customer Voice surveys

Learn about the various methods that Dynamics 365 Customer Voice provides to help you send powerful surveys to capture feedback from customers and employees.

Automate Dynamics 365 Customer Voice surveys with Power Automate

Create a personalized and automated customer feedback experience by using Microsoft Power Automate.

Embed surveys in your website with Dynamics 365 Customer Voice

In this module, learn how to embed your survey into your website.

Create customer Power BI reports in Dynamics 365 Customer Voice

Learn how to create reports and dashboards from your Dynamics 365 Customer Voice data by using Microsoft Power BI.

Start