Edit

Share via

Can't scan from a scanning device connected through USB to a USB-zero-client-connected station

Symptoms

Consider the following scenario:

  • You have a server that is running Windows Multipoint Server 2011.
  • A scanning device is connected through USB to a USB-zero-client-connected station.
  • You select Scan from device or camera from a scan application such as Microsoft Paint.

In this scenario, you receive an error message that resembles the following:

Unable to retrieve picture from device. Verify the device is properly connected and try again.

Additionally, Windows Multipoint Server might restart unexpectedly from a Stop 0x3B error if the scanning device is connected directly to a USB port on the server. In this case, an event similar to the following is logged in Event Viewer under Windows Logs > System:

Event ID: 1001
Level: Error
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8800247e447, 0xfffff88004385cc0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030614-19375-01..

Workaround

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For protection, back up the registry before you modify it so that you can restore it if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

To work around this problem, use Registry Editor to remove WmsImageFilter from the UpperFilters registry key. To do this, follow these steps:

  1. Open Registry Editor.

  2. Locate and select the following registry subkey

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

  3. In the right pane, right-click the multi-string value named UpperFilters, and then select Modify….

  4. Locate WmsImageFilter in the box under Value Data, and then remove it from the list.

  5. Select OK to save the changes, and then close Registry Editor.

  • Last updated on