Get support for Azure Stack HCI

Applies to: Azure Stack HCI, versions 23H2 and 22H2

This topic provides guidance on how to get support for the Azure Stack HCI operating system. Azure Stack HCI follows the same support process as Azure. Enterprise customers can follow the process described in Create an Azure support request. If you're a customer of a Cloud Solution Provider (CSP), contact your CSP for support.

To create an Azure Stack HCI support request requires one of the following Azure support plans: Standard, Professional Direct, or Developer. You cannot use the Basic plan.

For more information, see:

• Compare support plans
• Azure Support Plans FAQs

Get remote support by allowing Microsoft support to access your device remotely and perform limited troubleshooting and repair. For information about how to get remote support, see Get remote support.

Azure support resources for Azure Stack HCI

For information about other Azure Stack HCI support resources available through Azure, see:

• Azure support
• Compare support plans
• Azure Community Support
• Knowledge Center

Partner support resources for Azure Stack HCI

Azure Stack HCI Integrated System solution hardware from your preferred hardware partner arrives with the operating system preinstalled. You can expect hardware service, support, and security updates from your hardware partner for at least five years. For more information, see About updates for Azure Stack HCI.

To learn more about Integrated System partners and their solutions and support offerings, see the Azure Stack HCI Catalog.

Next steps

For related information, see also:

• Azure Stack HCI FAQ