Application installation common error codes reference

Applications can be installed on clients by creating deployments from the Configuration Manager console or by targeting applications to tenant attached devices from the Microsoft Intune admin center. Use the information in this article to assist with troubleshooting application installation errors.

General troubleshooting tips

Generally, if an application installs successfully on a device with the given command line in the system context, it will install successfully through Configuration Manager and from the Microsoft Intune admin center. You can simulate this by using PSExec.

1. Open an administrative command prompt.
2. Change directory to where you saved PSExec.
3. Type in psexec -accepteula -s -i cmd.
4. This opens a new command prompt window running interactively in the system context. Check that you're in the system context by running a whoami command.
5. Run the install from the new windows with the installation command line. For example, msiexec /i "My App.msi" /q would be a quiet install of the "My App" msi file.

You may also find that searching through multiple files for a specific string is useful. For instance, you might want to search all the client .mof files for a specific class, or you might want to search logs for a specific ID. Using a specific ID when searching can give you an understanding of how components are related to each other. Use the select-string cmdlet in those instances.

select-string -Path "c:\windows\ccm\*.mof" -Pattern 'CacheInfoEx'
select-string -Path "c:\windows\ccm\logs\*.log" -Pattern 'CacheInfoEx.CacheId="ccfe8120-4b9b-4f6e-b8fb-f8c1b1fd74d8'

Configuration Manager errors

Error code	Error source	Error message
0x87D00202	Configuration Manager	Service is shutting down
0x87D00207	Configuration Manager	Parsing error
0x87D00213	Configuration Manager	Timeout occurred
0x87D00215	Configuration Manager	Item not found
0x87D00235	Configuration Manager	Syntax error occurred while parsing
0x87D00244	Configuration Manager	The object or subsystem has not been initialized
0x87D0027C	Configuration Manager	CI documents download timed out
0x87D00289	Configuration Manager	Failed to decompress CI documents
0x87D00314	Configuration Manager	CI Version Info timed out
0x87D00321	Configuration Manager	The script execution has timed out
0x87D00324	Configuration Manager	The application was not detected after installation completed
0x87D00325	Configuration Manager	Application was still detected after uninstall completed
0x87D00327	Configuration Manager	Script is not signed
0x87D00329	Configuration Manager	Application requirement evaluation or detection failed
0x87D00607	Configuration Manager	Content not found
0x87D00667	Configuration Manager	No current or future service window exists to install software updates
0x87D01106	Configuration Manager	Failed to verify the executable file is valid or to construct the associated command line
0x87D01107	Configuration Manager	Failed to access all the provided program locations. This program may retry if the maximum retry count has not been reached
0x87D01201	Configuration Manager	The content download cannot be performed because there is not enough available space in cache or the disk is full
0x87D01202	Configuration Manager	The content download cannot be performed because the total size of the client cache is smaller than the size of the requested content
0x87D01281	Configuration Manager	A supported App-V client is not installed
0x87D0128F	Configuration Manager	The App-V sftmime command returned failure
0x87D01290	Configuration Manager	An error occurred when querying the App-V WMI provider
0x87D103E8	Configuration Manager	Error Unknown
0x87D1076C	Configuration Manager	Application was successfully installed

General Configuration Manager troubleshooting tips

When an application fails to install and the error source is Configuration Manager, typically, following the application troubleshooting guide and using the general troubleshooting tips helps you resolve the error. You may also want to use Support Center for Configuration Manager to help troubleshoot and review information about your clients.

0x87D00202

Message: Service is shutting down

Additional information for error resolution: Verify that the Configuration Manager client is running on the target device. Verify the client is running by:

• Reviewing the CCMExec.log on the device
• Verifying that the SMS Agent Host service is running on the device

0x87D00207

Message: Parsing error

Additional information for error resolution: This error generally occurs in one of the Configuration Manager components when a piece of data is invalid. This error could stem from something missing for the application, an old package version, or a number of other general errors. Follow the application troubleshooting guide to help locate the error and resolve it. It may be necessary to review additional logs for components that support application installation. Searching for specific IDs or error codes in the logging may help you identify the problem. For more information, see general troubleshooting tips.

0x87D00213

Message: Timeout occurred

Additional information for error resolution: Increase the Maximum allowed run time (minutes) for the application. Ensure that the maintenance window on the client is large enough to support the runtime. For more information, see the application troubleshooting guide to help resolve the error.

0x87D00215

Message: Item not found

Additional information for error resolution:
Verify that the following exist and are accessible to the client:

• The application deployment exists and the client sees the policy.
• The application content exists and is available to the client

For more information, see the application troubleshooting guide to help resolve the error.

0x87D00235

Message: Syntax error occurred while parsing

Additional information for error resolution: This error generally occurs in one of the Configuration Manager components when a piece of data is invalid. This error could stem from something missing for the application, an old package version, or a number of other general errors. Follow the application troubleshooting guide to help locate the error and resolve it. It may be necessary to review additional logs for components that support application installation. Searching for specific IDs or error codes in the logging may help you identify the problem. For more information, see general troubleshooting tips.

0x87D00244

Message: The object or subsystem has not been initialized

Additional information for error resolution: This error generally occurs in one of the Configuration Manager components when a piece of data is invalid. This error could stem from something missing for the application, an old package version, or a number of other general errors. Follow the application troubleshooting guide to help locate the error and resolve it. It may be necessary to review additional logs for components that support application installation. Searching for specific IDs or error codes in the logging may help you identify the problem. For more information, see general troubleshooting tips.

0x87D0027C

Message: CI documents download timed out

Additional information for error resolution: The CI documents activity can be tracked in CIAgent.log, CIDownloader.log, and DataTransferService.log. For more information, see the CI Agent section of the application troubleshooting guide.

0x87D00289

Message: Failed to decompress CI documents

Additional information for error resolution: The CI documents activity can be tracked in CIAgent.log, CIDownloader.log, and DataTransferService.log. For more information, see the CI Agent section of the application troubleshooting guide.

0x87D00314

Message: CI Version Info timed out

Additional information for error resolution: Typically this error occurs when a change was made to the application and the client doesn't have the new information for it. Verify that the client is getting the policy and it knows about any updated revisions to the application.

0x87D00321

Message: The script execution has timed out

Additional information for error resolution: Check the AppEnforce.log for details. You may need to increase the Maximum allowed run time (minutes) for the application. Ensure that the maintenance window on the client is large enough to support the run time. For more information, see the application troubleshooting guide to help resolve the error.

0x87D00324

Message: The application was not detected after installation completed

Additional information for error resolution: Review the AppDiscovery.log and the CIAgent.log. Once an installation is completed, the application detection is used again to verify the installation.

0x87D00325

Message: Application was still detected after uninstall completed

Additional information for error resolution: Verify the correct uninstall command was used in the AppEnforce.log. Review the AppDiscovery.log and the CIAgent.log. Once an uninstall is completed, the application detection is used again to verify the uninstall.

0x87D00327

Message: Script is not signed

Additional information for error resolution: Verify the PowerShell execution policy client setting for the device. The default for this client setting is AllSigned so an unsigned script will cause a failure.

0x87D00329

Message: Application requirement evaluation or detection failed

Additional information for error resolution: Review the AppIntentEval.log to discover dependencies and supersedence rules for the application and their states. For more information, see Application deployment evaluation.

0x87D00607

Message: Content not found

Additional information for error resolution: Verify the content for the application is on a distribution point and that the distribution point is accessible to the client. For more information, see Application download in Configuration Manager.

0x87D00667

Message: No current or future service window exists to install software updates

Additional information for error resolution: Ensure that the maintenance window on the client is large enough to support the Maximum allowed run time (minutes) for the application installation and that the client has received the policy for the window.

0x87D01106

Message: Failed to verify the executable file is valid or to construct the associated command line

Additional information for error resolution: Verify that the executable file is installable on its own then verify it's installable with the given command line.

0x87D01107

Message: Failed to access all the provided program locations. This program may retry if the maximum retry count has not been reached

Additional information for error resolution: The client is getting locations for the content, but can't reach the locations. Review the client's LocationServices.log for the Distribution Point=. Use ContentTransferManager.log and DataTransferService.log to monitor the download for errors.

0x87D01201

Message: The content download cannot be performed because there is not enough available space in cache or the disk is full

Additional information for error resolution: Check that the machine has enough space on the drive. Compare the size of the ccmcache directory with the client cache settings and ensure the setting is adequate for the application's size.

0x87D01202

Message: The content download cannot be performed because the total size of the client cache is smaller than the size of the requested content

Additional information for error resolution: Compare the size of the ccmcache directory with the client cache settings and ensure the setting is adequate for the application's size.

0x87D01281

Message: A supported App-V client is not installed

Additional information for error resolution: Verify that a supported version of App-V is installed on the client.

0x87D0128F

Message: The App-V sftmime command returned failure

Additional information for error resolution: For information on sftmime commands, see Manage Virtual Applications by Using the Command Line.

0x87D01290

Message: An error occurred when querying the App-V WMI provider

Additional information for error resolution: For information on the App-V WMI provider, see Application Virtualization Client WMI Provider.

0x87D103E8

Message: Error Unknown

Additional information for error resolution: Follow the application troubleshooting guide to help locate the error and resolve it. It may be necessary to review additional logs for components that support application installation. Searching for specific IDs or error codes in the logging may help you identify the problem. For more information, see general troubleshooting tips.

0x87D1076C

Message: Application was successfully installed

Additional information for error resolution: The application was successfully installed.

MSI errors

Error code	Error source	Error message
1602	MSI	User cancel installation
1603	MSI	Fatal error during installation
1605	MSI	This action is only valid for products that are currently installed
1618	MSI	Another program is being installed. Please wait until that installation is complete, and then try installing this software again
1633	MSI	This installation package is not supported by this processor type. Contact your product vendor
1638	MSI	Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel
1642	MSI	The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch

General MSI troubleshooting tips

When errors are encountered from MSI, typically you'll need to Enable Windows Installer logging. After the logging is enabled, you can retry the problem installation and Windows Installer will track the progress and post it to the %temp% folder. The new log's file name is random. However, the first letters are Msi and the file name has a .log extension.

The MsiExec.exe and InstMsi.exe Error Messages and Windows Installer Action Return Values lists are useful when reviewing a Windows Installer log as are the general troubleshooting tips.

1602

Message: User cancel installation

Additional information for error resolution: The installation was canceled by the user. Ask the user to install the application fully. If possible, you can attempt to run the installation for the system rather than the user.

1603

Message: Fatal error during installation

Additional information for error resolution: Enable Windows Installer logging and run the install again. When reviewing the installer log, typically an entry stating Return value 3 is located near the failure reason in the log. For more information on possible return values and their meaning, see Windows Installer Action Return Values.

1605

Message: This action is only valid for products that are currently installed

Additional information for error resolution: Ensure that the product is installed before running a dependant install.

1618

Message: Another program is being installed. Please wait until that installation is complete, and then try installing this software again

Additional information for error resolution: Wait for the prior installation to complete before running a new one. If the prior installation stops responding, you can attempt to stop the installation or terminate the process. Terminating a process might have undesired results.

1633

Message: This installation package is not supported by this processor type. Contact your product vendor

Additional information for error resolution: Ensure that the device's processor architecture is appropriate for the software. Verify the target device meets or exceeds the minimum processor requirement for the application. Contact the product vendor if the device's processor meets the product's processor support specifications.

1638

Message: Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel

Additional information for error resolution: Uninstall the the unwanted version of the product. If you aren't using Configuration Manager, a script, or another management tool to uninstall, uninstall from the device manually. For Windows 10 or later clients, use Windows Settings > Apps to uninstall the unwanted version of the product. For earlier versions of Windows, use Programs and Features from the Control Panel to uninstall the unwanted version of the product.

1642

Message: The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch

Additional information for error resolution: Verify the device meets the product versioning prerequisites for the installation.

Windows errors

Error code	Error source	Error message
1	Windows	Incorrect function
2	Windows	The system cannot find the file specified
692	Windows	Debugger terminated process
0x80000003	Windows	One or more arguments are invalid
0x80000007L	Windows	Operation aborted
0x80000009	Windows	General access denied error
0x80004005	Windows	Unspecified error
0x8000FFFF	Windows	Catastrophic failure
0x80040154	Windows	Class not registered
0x80091007	Windows	The hash value is not correct
0xC0000142	Windows	Initialization of the dynamic link library failed. The process is terminating abnormally

General Windows troubleshooting tips

Use the Windows system error codes list or Download the Microsoft Error Lookup Tool for looking up additional codes that aren't listed in this article. Using the Windows event logs and the general troubleshooting tips can also help identify the cause of these errors.

1

Message: Incorrect function

Additional information for error resolution: Review the Windows event logs around the time of the failure in combination with the installation logs to determine the possible cause of the error.

2

Message: The system cannot find the file specified

Additional information for error resolution:

• If the missing file is a system file, run the System File Checker tool to repair missing or corrupted system files. You can also use /scanfile=file or /verifyfile with the sfc command to scan the binary and check if there is any issue with that file.
• If the missing file is an application file, you can repair or uninstall and reinstall the application to replace the missing file.
• If you're unsure which file is missing and the logs aren't listing it, you may want to use Process Monitor to help identify the problematic file.
  • You can launch Process Monitor without capturing events and filters by using ProcMon.exe /NoConnect /NoFilter /AcceptEULA

692

Message: Debugger terminated process

Additional information for error resolution: Detach any debuggers attached to the process and retry the application installation.

0x80000003

Message: One or more arguments are invalid

Additional information for error resolution: Review the Windows event logs around the time of the failure in combination with the installation logs to determine the possible cause of the error.

0x80000007L

Message: Operation aborted

Additional information for error resolution: Use the installation logs and Configuration Manager application logs to determine why installation stopped. Merge the logs so you can easily review what happened before the 0x80000007L error. Use eventvwr.msc to review the Windows event logs for additional events that occurred around the time of the installation failure.

0x80000009

Message: General access denied error

Additional information for error resolution: If the issue isn't clear from the logs, using eventvwr.msc to review Windows event logs and Process Monitor can help identify problematic files or processes. If needed, use the Windows user interface or icacls to modify permissions on the problematic file.

Additional tips for file permissions in Windows operating systems:

• Deny permissions always take precedence over Allow permissions.
• Explicit permissions take precedence over inherited permissions.
• If NTFS permissions conflict, or example, if group and user permissions are contradictory, the most liberal permissions take precedence.
• Permissions are cumulative.

0x80004005

Message: Unspecified error

Additional information for error resolution: Use the installation logs and Configuration Manager application logs to determine why installation stopped. Merge the logs so you can easily review what happened before the 0x80004005 error. Use eventvwr.msc to review the Windows event logs for additional events that occurred around the time of the installation failure. Follow the application troubleshooting guide to help resolve the error. Process Monitor can also help identify the failure.

0x8000FFFF

Message: Catastrophic failure

Additional information for error resolution: Review the Windows event logs around the time of the failure in combination with the installation logs to determine the possible cause of the error.

0x80040154

Message: Class not registered

Additional information for error resolution: This is typically a configuration-related DCOM error. Review DCOM configuration settings using dcomconfig. If there's a problematic .dll file, you can use regsvr32 to register the dll file and try the install again. A large number of problematic files could be a sign of an underlying issue that needs to be resolved before you can install the application.

0x80091007

Message: The hash value is not correct

Additional information for error resolution: The hash of a file isn't correct and the installation can't complete. Typically you will see this error in the CAS.log. Check to see if file contents for the application were recently updated. There may be an issue with the package, in some cases you may need to rebuild and redistribute it. This issue can also happen if there is a sharing violation on a file, such as a security application scanning the file. Configuration Manager expects exclusive access to the file during a hash check. You can identify the problematic process by running a Process Monitor and adding a filter. The condition to be met is if the Result contains Sharing Violation then Include the event.

0xC0000142

Message: Initialization of the dynamic link library failed. The process is terminating abnormally

Additional information for error resolution: If there is a problematic .dll file, you can use regsvr32 to register the dll file and try again. A large number of problematic files could be a sign of an underlying issue that needs to be resolved before you can install the application.

Windows Management Instrumentation (WMI) errors

Error code	Error source	Error message
0x80041001	Windows Management Instrumentation (WMI)	WBEM_E_FAILED
0x80041009	Windows Management Instrumentation (WMI)	WBEM_E_NOT_AVAILABLE
0x8004100E	Windows Management Instrumentation (WMI)	WBEM_E_INVALID_NAMESPACE

General WMI troubleshooting tips

Problematic namespaces can typically be found in the Configuration Manager log files and the WMI logging. WMI relies on Component Object Model (COM)/Distributed Component Object Model (DCOM), the registry, the file system, and Remote Procedure Call (RPC). DCOM registrations and permissions are critical for WMI operations to be successful. You can review DCOM configuration settings using dcomconfig.

When troubleshooting WMI problems, typically you start by verifying that the needed namespaces, classes, and instances exists in the WMI repository and can be accessed.

Verify the namespace exists on the target first by running wmimgmt.msc from an elevated command prompt. When WMI Control launches:

1. Select Action then Properties.
2. Select the Security tab to see all the namespaces.
3. Navigate to the namespace in question.
4. Verify the namespace exists and review the security on the namespace.

To connect WMI Control to another computer:

1. Select Action then Connect to another computer.
2. Select the option for Another computer: then supply the name.
3. Select Properties to connect. The connection to the WMI repository on the remote computer doesn't occur until you select Properties.
4. Verify the namespace exists and review the security on the namespace.
5. You may also wish to try to connect with the IP address too to verify that you can connect.

Verify the namespace exists on the target and that you can query it properly. Run the Windows Management Instrument Tester from an elevated command prompt by typing in wbemtest. When the Windows Management Instrument Tester launches:

1. Select Connect...
2. Type in the problematic namespace such as root\cimv2 or root\ccm and user credentials if needed. To connect to another machine, supply the name or the IP address such as \\Machine1\root\ccm and credentials if needed.
3. Select Enum Classes... to verify you get classes listed for the problematic namespace.
4. Set the superclass info to Recursive and select OK to verify classes list for the problematic namespace.
5. Launch the object editor for one of the classes by double-clicking on it.
   • If you're using the root\ccm namespace, select a class that starts with "CCM_" such as CCM_ClientIdentificationInformation.
   • If you're using root\cimv2, choose one that starts with "Win32_" such as Win32_BIOS.
6. Select Instances to verify the instances of the selected class load. For some classes, it's ok if there aren't any instances, just make sure that the Query Result window states Done. Long running queries to list of instances or queries that never finish may indicate a problem.

Verify the repository:

1. From an elevated command prompt, run winmgmt /verifyrepository. Verifying is typically useful for invalid class errors especially if you had to recently recompile a .mof file using mofcomp.
2. If problems are found during verification, you can try to salvage using winmgmt /salvagerepository
3. Typically, you won't use /resetrepository unless it's truly needed an no other alternative exists. Some namespaces won't automatically rebuild and you'll need to either reinstall the software associated with the missing namespace or mofcomp the application's .mof files to rebuild them.

WMI resources:

• Introduction to wbemtest
• Winmgmt service
• WMI Log Files
• Enable trace and debug logging for WMI events
  • Ensure you change the default log size to cover your troubleshooting session.
  • Once you have finished troubleshooting, remember to disable the trace and debug logging.
• Setting namespace security with the WMI Control
• WMI troubleshooting
• Ask The Performance Team: WMI

0x80041001

Message: WBEM_E_FAILED

Additional information for error resolution: WBEM_E_FAILED is a generic WMI failure error. The error can be caused by a number of things. The error will sometimes tell you which method or instance failed. You'll probably also see related log entires around the same time if you merge logs together based on similar function. For instance, if you see the error related to content for an application, you may want to merge together CAS.log, ContentTransferManager.log and DataTransfer.log. If the error happened on a site server not a client, you may want to review SMSProv.log for additional information. Use the General WMI troubleshooting tips to help identify the issue along with the application installation logs.

0x80041009

Message: WBEM_E_NOT_AVAILABLE

Additional information for error resolution: The resource, in many cases a remote machine, isn't currently available. Verify the device is online. Use the General WMI troubleshooting tips to help verify connectivity to WMI on the device.

0x8004100E

Message: WBEM_E_INVALID_NAMESPACE

Additional information for error resolution: The namespace specified could not be found. Verify the target computer can connect to WMI by following the General WMI troubleshooting tips. Verify namespace specified exists.

Windows Update Agent errors

Error code	Error source	Error message
0x00240006	Windows Update Agent	The update to be installed is already installed on the system
0x80240017	Windows Update Agent	Operation was not performed because there are no applicable updates

General Windows Update Agent troubleshooting tips

The errors for the installation originated from the Windows Update Agent. In many cases, you can attempt to install these updates using the built-in software update management from Configuration Manager, Windows Update for Business, or Microsoft Update. In certain circumstances where it's not feasible to use your regular patching mechanism, the .msu package can be installed with the Windows Update Standalone Installer (wusa.exe) like an application. Use the Windows Update logging and general troubleshooting tips to help determine the cause of the issue.

0x00240006

Message: The update to be installed is already installed on the system

Additional information for error resolution: The update is already installed on the device.

0x80240017

Message: Operation was not performed because there are no applicable updates

Additional information for error resolution: The update isn't applicable to the device. Verify that the device meets the requirements of the update. In cases where a superseding update has been installed, it's very rare that the superseded update would be applicable to the device.