One-time-call users can open files shared with them

  • 项目

Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Remote Assist. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Admins, makers, marketers, or analysts, automatically - Oct 4, 2021

Business value

This feature enables file sharing with one-time-call users. Having the ability to share access to critical information reduces friction and enables quicker problem resolution.

Feature details

This feature enables a Dynamics 365 Remote Assist user to share files with a user who doesn't have a Dynamics 365 Remote Assist license.

To share a file with a one-time-call user, the Dynamics 365 Remote Assist user must select the “Anyone” option when sharing the file with SharePoint and OneDrive. Learn how to manage organization-level sharing.

See also

Invite a user to join a one-time call in Dynamics 365 Remote Assist (docs)