Plan and prepare for Dynamics 365 Commerce in 2024 release wave 1

Important

The 2024 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2024 to September 2024. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Commerce.

Overview

Dynamics 365 Commerce is an omnichannel commerce solution that delivers seamless end-to-end retail scenarios across all channels by combining sales, mobility, intelligence, and productivity into a single platform enabling customer-facing businesses to achieve more. The Dynamics 365 Commerce omnichannel solution enables comprehensive support to operate a broad range of retail business processes, including point of sale (POS), mobile point of sale (MPOS), call center, digital commerce, clienteling, merchandising, inventory, and channel management while providing a unified and immersive customer experience for both business-to-business (B2B) and direct to consumer (DTC) engagements across physical and digital channels.

Organizations can leverage Commerce to drive better business outcomes by:

• Engaging customers across retail channels: Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across physical and digital channels.
• Building your digital commerce presence: Grow your business with an integrated, end-to-end, unified digital commerce solution.
• Modernizing retail stores and streamlining operations: Create personalized and friction-free commerce experiences in-store and online through user-friendly applications powered by robust back-office operations.
• Gaining agility and scalability through a natively headless solution: Support traditional and emerging channels by using an agile, API-driven headless commerce engine to help adapt to current and emerging needs. Employ a configurable and extensible platform that expands and grows to fit your business needs.

Key features for this release include:

• Point-of-sale innovations: Enable new MPOS options with Tap to pay for iOS and out-of-the-box bar code scanning, while increasing employee efficiency with streamlined payment workflows.
• Extend Store Commerce for Android and iOS: Light up new capabilities through hardware station extensions on Store Commerce for mobile devices.
• B2B innovations: B2B buyers can now select products by unit of measure and add new key details to orders. In addition, buying for multiple stores or organizations is faster and easier.

Updates to Dynamics 365 Commerce 2024 release wave 1

Investment areas

Digital commerce
With its responsive React-based web front end and scalable headless retail engine, the Dynamics 365 Commerce digital commerce solution provides quick-to-market websites that enable manufacturers and retailers around the world to sell directly to their wholesalers, other businesses, and consumers.

Promotions are critical to digital commerce sales conversions. Providing customers with a single page from which to see all available and applicable discounts in one place results in landing more sales with higher per-order values.

Store Commerce
Built on a modern, headless, omnichannel retail platform, Dynamics 365 Commerce’s Store Commerce POS enables retailers to provide fast, efficient, and modern checkout experiences on fixed and mobile devices that operate on or offline. The Store Commerce POS application provides comprehensive retail workflows, from in-store, online, and curbside pickup transactions, to inventory management, order fulfillment, assisted selling, and store operations.

Sales associates spend most of their time engaging with customers and processing orders through the Store Commerce POS. Streaming the checkout workflow to optimize for efficiency, standardizing payment flows, and providing contextual in-line controls result in time saved on every transaction, leading to happier, more efficient sales associates. Customers who want to skip the queue can instead use Store Commerce's fast and frictionless self-checkout functionality to quickly complete their payment.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Commerce below:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Commerce

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Improve your understanding of how to license Commerce.
Product documentation	Find documentation for Commerce.
User community	Engage with Commerce experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Commerce.