Empower the store associate

Transform your retail experience by connecting store associates across the organization with Teams in Microsoft 365 for frontline workers. Equip your workforce with solutions that increase customer satisfaction, while reducing the burden on your frontline so you can invest in your team's growth. The following sections highlight key Microsoft technologies and solutions that support the use cases/scenarios of Microsoft Cloud for Retail.

Store Operations Assist

Equip your workforce with retail solutions that improve customer satisfaction, productivity and collaboration to reduce burden on your store associates and invest in their growth.

For more information, see Overview of Store Operations Assist.

Copilot template for store operations (Preview)

Copilot template for store operations, or AI store operations, empowers retail store employees to get answers to their questions from retailer's knowledge base and automate task creation for fellow colleagues.

For more information, see Overview of copilot template for store operations.

Microsoft 365 Teams for Frontline Workers

Use modern tools for connecting your team. Bring in-store associates and management together to streamline operations with Microsoft 365 Teams for Frontline Workers. Staff members can communicate and collaborate across multiple stores in a region, or with headquarters using the same tools and apps you use within your store. You can empower frontline workers with hardware designed for collaboration and protected by Microsoft security.

Transform your retail experience by connecting store associates across the organization. Improve cross-team/cross-function collaboration to support multiple modes of delivery such as in-store or curbside pick up when a shopper or sales associate creates an order. Empower your team with these capabilities in Microsoft 365 Teams for Frontline Workers:

  • Shift scheduling
  • Task management​
  • Task publishing​
  • Delegated user management ​
  • Inbound provisioning from workforce management tools
  • Virtual appointments

For more information, see Microsoft 365 for Retail. You can use the Frontline Worker onboarding wizard to get your frontline workforce up and running quickly in the Microsoft 365 admin center.

For more information, see Frontline team collaboration and Shared Device Mode (SDM) Public Preview for Power Apps on Android.

For more about virtual appointments, see Virtual Appointments with Microsoft 365 Teams for Frontline Workers, the Virtual Appointments app in Microsoft 365 Teams for Frontline Workers and Manage the join experience for Teams Virtual Appointments on browsers,and Easily deploy and use Microsoft 365 Apps on shared devices for your frontline workforce.

Microsoft Viva

Microsoft Viva is an employee experience platform that combines different modules to help people and teams reach their potential with communications, knowledge, learning, resources, and insights.