Troubleshooting the DPM System Recovery Tool
应用到: System Center Data Protection Manager 2010
The following table provides troubleshooting guidance on DPM System Recovery Tool (SRT) issues.
DPM System Recovery Tool Issues
Issue | Possible Cause | Resolution |
---|---|---|
On the computer that you are recovering, the Recovery Center Rollback Wizard suspends during the progressing state. After you restart the computer, it remains suspended. |
This issue occurs when there are communication problems between the DPM SRT server and the protected server. |
To resolve this issue, close and then restart the Recovery Center Rollback Wizard. |
The restore operation fails. |
When you replace a disk that has crashed with a disk that contains partitions, the restore operation may fail. |
Replace the disk that has crashed with one that does not contain any partitions. |
Volume attributes and access control lists (ACLs) do not restore properly. |
This issue may be due to the following:
|
If the recovery fails, we recommend that you restart the computer with a Boot Client CD, and then delete the contents in the temporary folder at the root of the volume. |
The recovery sets included in a recovery point appear as unspecified in the user interface. |
During a restore, the recovery sets included in a recovery point are not populated in the user interface and appear as unspecified. |
If this issue occurs, you must close the user interface, restart the DPM System Recovery Tool Data Store service, and then restart the restore operation. |
After you create a new recovery set, it does not appear in the user interface. |
If the schedule console is already open, the new recovery set may not appear. |
To resolve this issue, refresh the user interface. If the new recovery set still does not appear, close and then restart the user interface. |
Application data is not in a consistent state on FAT32 volumes. |
DPM SRT backs up FAT32 volumes as live volumes and cannot guarantee an application consistent state of data, or provide a single point for all files in the volume. |
No resolution for this issue. |
DPM SRT does not work correctly. |
A previous version of Recovery Manager may have been installed before installing the DPM SRT. |
Uninstall any previous versions of Recovery Manager before installing the DPM SRT. |