申請了azure個人帳號 登入時一直出現存取權杖發生問題

Question

大家好,

一開始申請時我將一些填雙因子驗證的訊息忽略了，登入時一直出現存取權杖發生問題，有遇過此情況的成員嗎，訊息如下：

入口網站在嘗試擷取存取權杖時發生問題。建議您再次嘗試登入，或改為以不使用存取權杖的方式繼續(不過這可能會導致不理想的使用者體驗)。其他詳細資料:

{
  "sessionId": "eca3430c44154c53b02f2edcf8c28e38",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: b31125a9-8151-4b47-8029-df78df1f4900 Correlation ID: 98e60ee7-c456-4286-ae0b-59f2b5424905 Timestamp: 2025-12-16 02:43:39Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: b31125a9-8151-4b47-8029-df78df1f4900 Correlation ID: 98e60ee7-c456-4286-ae0b-59f2b5424905 Timestamp: 2025-12-16 02:43:39Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: b31125a9-8151-4b47-8029-df78df1f4900 Correlation ID: 98e60ee7-c456-4286-ae0b-59f2b5424905 Timestamp: 2025-12-16 02:43:39Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

Answer 1

你好 RC H，

感謝您的更新並分享問題的原因。

是的，這種情況確實可能是由 Chrome 的密碼管理員所造成。已儲存或過期的登入認證有時會干擾 Microsoft 的登入流程，導致非預期的驗證問題。重新新增 https://login.microsoft.com 並再次登入您的 Google 帳戶後，Chrome 會重新整理已儲存的認證，從而解決此衝突。

如果之後再次發生類似問題，您也可以嘗試以下方式：

• 清除 Chrome 中與 Microsoft 登入相關的已儲存密碼
• 暫時停用 Chrome 密碼管理員後再嘗試登入
• 使用無痕視窗或其他瀏覽器登入，以確認是否為瀏覽器相關問題

很高興得知問題已解決。如有任何其他疑問，歡迎隨時提出。

注意：此內容為從英文翻譯而來，如有任何文法錯誤，請多包涵。