AccountTerminationException

Question

I don’t know how to fix this. I’ve contacted to my school for over ten times, but they kept telling me my account is all good and they said it’s my problem. Therefore, I went to use computers in public library, but still ended failed. Please can someone come help me.

Answer 1

I noticed that you posted your question in English, so I’ll continue communicating in English for clarity. However, if you would prefer to switch to Chinese (zh-tw), please feel free to let me know and I’ll be happy to accommodate. 

Hello Chen Chen,

Thank you for reaching out, and I’m sorry to hear that you’ve been experiencing this issue for quite some time, I understand how frustrating this must be.

To help me better understand your situation, could you please clarify a few details:

• Are you trying to sign in to Outlook, or another Microsoft service?
• If it is Outlook, are you using the desktop application or accessing it via the web?
• If the issue occurs in the app, could you try signing in through https://office.com/ and check if it works there?

Additionally, it would be very helpful if you could share a full screenshot of the error message, including the complete error text. This will allow me to better understand what is happening on your side.

Just to share in advance, since this appears to be a school-provided account, any changes related to the account status or backend configuration can only be handled by your school’s IT administrator. My role is mainly to provide guidance and help with troubleshooting steps from the user side.

That said, if you’re able to provide a bit more detail as mentioned above, I’ll do my best to assist and guide you further based on your specific scenario.

Thank you very much for your patience, and I look forward to your reply.

Best regards,

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