備註
Copilot Studio 機器人已重新命名為 Copilot Agent (Agent 或 AI Agent)。 真人專員現已重新命名為客戶服務代表 (服務代表或代表)。 在我們更新產品 UI、文件和訓練內容時，您可能會發現我們不時提及舊的和新的詞彙。
本文包含一些用於在各種通道中解析活動 JSON 物件的示例。 以下示例代碼檢索從 Customer Service 全渠道發送的上下文，以便可以將其傳遞給 Azure 或 Copilot 代理。
即時聊天
{
"id":"1654211880034",
"type":"event",
"timestamp":1654211880,
"from":{
"id":"965ee9c9-a809-b56c-5498-b116ae3b9e16",
"role":1
},
"name":"startConversation",
"channelId":"lcw",
"textFormat":"Text",
"text":"{\"msdyn_inbox_threadids\":\"{\\\"t1ChatId\\\":\\\"19:Mmy0P4lmPkVqRSSf0btCLjr-mU2vzEpZ-B5fXoxoMq81@thread.v2\\\",\\\"t2ChatId\\\":\\\"19:_7UGOckTtmK5v9-ePY4HtVvOIG8kAGuNXOxtu7Z4TKQ1@thread.v2\\\",\\\"platformtype\\\":\\\"ACS\\\"}\",\"msdyn_msdyn_ocliveworkitem_msdyn_livechatengagementctx_liveworkitemid\":[{\"RecordId\":\"5d6dfef2-11b4-4eb7-a51f-c76b27279fc3\",\"PrimaryDisplayValue\":\"\"}],\"EventName\":\"startConversation\",\"msdyn_liveworkitemid\":\"5ba69c2c-40b5-4af2-bd76-a94c10bd4f43\"}",
"attachments":[
],
"value":{
"msdyn_inbox_threadids":"{\"t1ChatId\":\"19:Mmy0P4lmPkVqRSSf0btCLjr-mU2vzEpZ-B5fXoxoMq81@thread.v2\",\"t2ChatId\":\"19:7UGOckTtmK5v9-ePY4HtVvOIG8kAGuNXOxtu7Z4TKQ1@thread.v2\",\"platformtype\":\"ACS\"}",
"msdyn_msdyn_ocliveworkitem_msdyn_livechatengagementctx_liveworkitemid":[
{
"RecordId":"5d6dfef2-11b4-4eb7-a51f-c76b27279fc3",
"PrimaryDisplayValue":""
}
],
"msdyn_liveworkitemid":"5ba69c2c-40b5-4af2-bd76-a94c10bd4f43"
},
"channeldata":{
"Microsoft.azure.communication.chat.bot.contenttype":null,
"tags":"ChannelId-lcw,OmnichannelContextMessage,Hidden",
"sourceChannelId":"omnichannel"
}
}
語音頻道
{
"id":"7b5123f2-0562-4d04-b464-648d8f3ca887",
"type":"conversationUpdate",
"timestamp":1653669440,
"from":{
"id":"77adeae1-5d97-dabf-d9ce-a823f17c3bdb",
"role":1
},
"channelId":"telephony",
"attachments":[
],
"replyToId":"b196ebf7-47a9-4f34-9d2e-63a73295255a",
"channeldata":{
"vnd.microsoft.msdyn.oc.data":{
"voices":{
"en-US":{
"voiceName":"en-US-JennyNeural",
"voiceStyle":"assistant",
"pitch":0,
"speakingSpeed":0
}
},
"customerPhoneNumber":"+15092924729",
"organizationPhoneNumber":"+18336321583",
"msdyn_ocliveworkitemid":"9389a2a1-ec10-48da-a793-6c079568e47b"
}
}
}
Apple Messages for Business 頻道
{
"id":"1654048788512",
"type":"event",
"timestamp":1654048788,
"from":{
"id":"965ee9c9-a809-b56c-5498-b116ae3b9e16",
"role":1
},
"name":"startConversation",
"channelId":"applemessagesforbusiness",
"textFormat":"Text",
"text":"{\"msdyn_inbox_threadids\":\"{\\\"t1ChatId\\\":\\\"\\\",\\\"t2ChatId\\\":\\\"19:kTDDWx7UQhjJ44eyDDQD5-SUWBIncL6ae_TXyWWPyz81@thread.v2\\\",\\\"platformtype\\\":\\\"ACS\\\"}\",\"msdyn_msdyn_ocliveworkitem_msdyn_ocapplemessagesforbusinessengagementctx_liveworkitemid\":[{\"RecordId\":\"e7b96ab8-914b-4563-a371-5fe73724f1a5\",\"PrimaryDisplayValue\":null}],\"msdyn_capabilitylist\":\"AUTH,LIST,TIME,FORM,QUICK\",\"msdyn_socialprofile_msdyn_ocliveworkitem_socialprofileid\":[{\"RecordId\":\"667a3856-b2a9-4a36-8627-b725e4698645\",\"PrimaryDisplayValue\":null}],\"EventName\":\"startConversation\",\"msdyn_liveworkitemid\":\"88b32c66-61f2-4c46-95ce-72a263113686\"}",
"attachments":[
],
"value":{
"msdyn_inbox_threadids":"{\"t1ChatId\":\"\",\"t2ChatId\":\"19:kTDDWx7UQhjJ44eyDDQD5-SUWBIncL6ae_TXyWWPyz81@thread.v2\",\"platformtype\":\"ACS\"}",
"msdyn_msdyn_ocliveworkitem_msdyn_ocapplemessagesforbusinessengagementctx_liveworkitemid":[
{
"RecordId":"e7b96ab8-914b-4563-a371-5fe73724f1a5",
"PrimaryDisplayValue":null
}
],
"msdyn_capabilitylist":"AUTH,LIST,TIME,FORM,QUICK",
"msdyn_socialprofile_msdyn_ocliveworkitem_socialprofileid":[
{
"RecordId":"667a3856-b2a9-4a36-8627-b725e4698645",
"PrimaryDisplayValue":null
}
],
"msdyn_liveworkitemid":"88b32c66-61f2-4c46-95ce-72a263113686"
},
"channeldata":{
"microsoft.azure.communication.chat.bot.contenttype":null,
"tags":"ChannelId-applemessagesforbusiness,OmnichannelContextMessage,Hidden",
"sourceChannelId":"omnichannel"
}
}