msdyn_ocliveworkitemsentiment Entity Reference
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Stores the machine learning generated customer sentiment of the communication between the user and the customer
Added by: Omnichannel – Base Solution
Messages
Message | Web API Operation | SDK Assembly |
---|---|---|
Assign | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments(msdyn_ocliveworkitemsentimentid) Update ownerid property. |
AssignRequest |
Create | POST [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments See Create |
CreateRequest or Create |
Delete | DELETE [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments(msdyn_ocliveworkitemsentimentid) See Delete |
DeleteRequest or Delete |
GrantAccess | GrantAccess Action | GrantAccessRequest |
IsValidStateTransition | IsValidStateTransition Function | IsValidStateTransitionRequest |
ModifyAccess | ModifyAccess Action | ModifyAccessRequest |
Retrieve | GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments(msdyn_ocliveworkitemsentimentid) See Retrieve |
RetrieveRequest or Retrieve |
RetrieveMultiple | GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments See Query Data |
RetrieveMultipleRequest or RetrieveMultiple |
RetrievePrincipalAccess | RetrievePrincipalAccess Function | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccess Function | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess | RevokeAccess Action | RevokeAccessRequest |
SetState | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments(msdyn_ocliveworkitemsentimentid) Update statecode and statuscode properties. |
SetStateRequest |
Update | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemsentiments(msdyn_ocliveworkitemsentimentid) See Update |
UpdateRequest or Update |
Entity Properties
Property | Value |
---|---|
CollectionSchemaName | msdyn_ocliveworkitemsentiments |
DisplayCollectionName | Conversation Sentiment |
DisplayName | Conversation Sentiment |
EntitySetName | msdyn_ocliveworkitemsentiments |
IsBPFEntity | False |
LogicalCollectionName | msdyn_ocliveworkitemsentiments |
LogicalName | msdyn_ocliveworkitemsentiment |
OwnershipType | UserOwned |
PrimaryIdAttribute | msdyn_ocliveworkitemsentimentid |
PrimaryNameAttribute | msdyn_name |
SchemaName | msdyn_ocliveworkitemsentiment |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- msdyn_name
- msdyn_ocliveworkitemid
- msdyn_ocliveworkitemsentimentId
- msdyn_predictedlanguage
- msdyn_SentimentModelVersion
- msdyn_SentimentPulse
- msdyn_SentimentTransition
- msdyn_SentimentZone
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
ImportSequenceNumber
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | importsequencenumber |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
msdyn_name
Property | Value |
---|---|
Description | The name of the custom entity. |
DisplayName | Name |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_name |
MaxLength | 100 |
RequiredLevel | ApplicationRequired |
Type | String |
msdyn_ocliveworkitemid
Property | Value |
---|---|
Description | LiveWorkItem this Conversation Customer Sentiment belongs to |
DisplayName | Conversation |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_ocliveworkitemid |
RequiredLevel | None |
Targets | msdyn_ocliveworkitem |
Type | Lookup |
msdyn_ocliveworkitemsentimentId
Property | Value |
---|---|
Description | Unique identifier of conversation sentiment entity |
DisplayName | Conversation Sentiment |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | msdyn_ocliveworkitemsentimentid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
msdyn_predictedlanguage
Added by: Omnichannel - Base Patch Solution
Property | Value |
---|---|
Description | The language predicted by the AI model |
DisplayName | Predicted language |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_predictedlanguage |
MaxLength | 100 |
RequiredLevel | ApplicationRequired |
Type | String |
msdyn_SentimentModelVersion
Property | Value |
---|---|
Description | Sentiment Model Version which the current session was scored |
DisplayName | Sentiment Model Version |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_sentimentmodelversion |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
msdyn_SentimentPulse
Property | Value |
---|---|
Description | Sentiment Pulse powered by Sentiment Service |
DisplayName | Sentiment Pulse |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_sentimentpulse |
MaxValue | 100 |
MinValue | 0 |
Precision | 2 |
RequiredLevel | None |
Type | Double |
msdyn_SentimentTransition
Property | Value |
---|---|
Description | Sentiment Transition |
DisplayName | Sentiment Transition |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_sentimenttransition |
MaxValue | 200 |
MinValue | -200 |
Precision | 2 |
RequiredLevel | None |
Type | Double |
msdyn_SentimentZone
Property | Value |
---|---|
Description | Sentiment Zone powered by Sentiment Service |
DisplayName | Sentiment Zone |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_sentimentzone |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
OverriddenCreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
OwnerId
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Owner Id |
DisplayName | Owner |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Targets | systemuser,team |
Type | Owner |
OwnerIdType
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Owner Id Type |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
statecode
Property | Value |
---|---|
Description | Status of the Conversation Sentiment |
DisplayName | Status |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
statecode Options
Value | Label | DefaultStatus | InvariantName |
---|---|---|---|
0 | Active | 1 | Active |
1 | Inactive | 2 | Inactive |
statuscode
Property | Value |
---|---|
Description | Reason for the status of the Conversation Sentiment |
DisplayName | Status Reason |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
statuscode Options
Value | Label | State |
---|---|---|
1 | Active | 0 |
2 | Inactive | 1 |
TimeZoneRuleVersionNumber
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
UTCConversionTimeZoneCode
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- msdyn_ocliveworkitemidName
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- VersionNumber
CreatedBy
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the user who created the record. |
DisplayName | Created By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedByName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByYomiName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
CreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was created. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
CreatedOnBehalfBy
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the record. |
DisplayName | Created By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedOnBehalfByName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOnBehalfByYomiName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
ModifiedBy
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the user who modified the record. |
DisplayName | Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedByName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByYomiName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
ModifiedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was modified. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
ModifiedOnBehalfBy
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the delegate user who modified the record. |
DisplayName | Modified By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedOnBehalfByName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOnBehalfByYomiName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
msdyn_ocliveworkitemidName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_ocliveworkitemidname |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
OwnerIdName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerIdYomiName
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Yomi name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwningBusinessUnit
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the business unit that owns the record |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Targets | businessunit |
Type | Lookup |
OwningTeam
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the team that owns the record. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | team |
Type | Lookup |
OwningUser
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the user that owns the record. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
VersionNumber
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Version Number |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
msdyn_msdyn_ocliveworkitem_msdyn_ocliveworkitemsentiment_ocliveworkitemid
Added by: Active Solution Solution
See also
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service
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