Easily reference copies of sent emails in interaction timeline

Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights - Journeys. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	Dec 13, 2023	-	-

Business value

Understanding your company's customer interactions is key to improving your customer experience. Now you can deepen customer understanding by viewing exact copies of sent emails, allowing you to build more personalized experiences. Reviewing sent emails improves your overall visibility, compliance, and auditing.

Feature details

• See exact copies of emails sent in contact and lead timelines.
• Review the output generated by advanced personalization features such as conditional content.
• Adjust storage of archived emails to meet your business needs.

See also

Reference copies of sent emails in the interaction timeline (docs)