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Enhanced UI for emergency calling

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Important

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Enabled for Public preview Early access General availability
Users, automatically - - Oct 30, 2023

Business value

An enhanced experience that displays an alert icon and UI text to indicate an emergency call is in progress helps agents be cognizant of their current situation.

Feature details

When the agent makes an emergency call, the interface now changes to display an alert icon and the UI text indicates that an emergency call is in progress.

Screenshot of the intuitive and enhanced UI that indicates an emergency call is in progress.

See also

How emergency calls work (docs)