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Support Copilot features in additional languages, regions

Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Dec 31, 2023

Business value

Copilot features are now supported in additional languages, no longer limiting agents to use Copilot only in English. Customers can easily adopt Copilot as it will be generally available outside the United States.

Feature details

Copilot features will no longer be in a limited preview outside the United States. Customers can opt in to the data movement across regions in the Power Platform admin center and use Copilot features outside the United States.

The following features will be generally available globally:

  • Ask a Question
  • Write an Email
  • Case Summaries
  • Conversation Summaries

These features can be used in the following languages:

  • Danish
  • Dutch
  • French
  • German
  • Italian
  • Japanese
  • Spanish

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France

See also

Region availability and data movement (docs)