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Multi-day scheduling in Resource Scheduling Optimization

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Oct 2, 2023 - -

Business value

Enable scheduling efficiencies and accuracies by optimizing job requirements that span multiple days automatically.

Feature details

A service requirement can be scheduled across multiple days and weeks. For example, a 40-hour work order across an entire work week where the same field technician is expected to perform more detailed work at the same location each day.

Dispatchers can schedule multi-day work manually or by using the schedule assistant. The Resource Scheduling Optimization add-in for Dynamics 365 Field Service now supports multi-day requirement optimization too. The system assigns requirements that span multiple days to a resource based on the breakdown of the underlying requirement details.

See also

Optimize multi-day service requests (docs)