Single Resource Optimization considers new requirements

Important

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Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	-	-	Oct 20, 2023

Business value

Disruptions and changes in a resource's schedule can cause that schedule to become unbalanced. Single resource optimization allows a dispatcher to automatically re-optimize the resource's schedule. This feature looks to fill in gaps in a resource's schedule using the organization's optimization goals.

Feature details

Disruptions or exceptions during the day that affects a resource's schedule are fairly common:

• A technician finishes a booking earlier than estimated, and now has idle time before the next booking.
• A technician is stuck in traffic and can't make it to the next booking on time.
• A customer cancels an appointment at the last minute, and now there's a gap in the resource's schedule.

Dispatchers need an efficient way to fix such disruptions. This include re-optimizing existing bookings to make sure there's no overlap, or to schedule new work to cover idle time, or to optimize travel time.

This feature expands on our capabilities to optimize the schedule for a specific resource, allowing single resource optimization to pull in additional requirements to fill gaps in the technicians' schedules, create a more optimized route, or address high-priority requirements.

See also

Single resource optimization for Resource Scheduling Optimization (docs)