Microsoft Dynamics 365 app on Windows

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Power Platform product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	Early access	General availability
Users, automatically	-	Feb 8, 2021	-

Business value

Users will be able to enable offline mode to synchronize their model-driven apps on Windows devices.

Feature details

Use the Microsoft Dynamics 365 application on Windows to run customer engagement apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing) on your Windows device. When you install the app and sign in, you'll have access to all the apps that you work with on your Windows device.

You can set up mobile offline synchronization to allow users to work in offline mode on their Windows device. Mobile offline allows your users to use the Windows app in offline mode to interact with their data, even when they aren't connected to the internet.

The Windows app provides a rich offline experience and helps you to stay productive. You can use basic commands—such as create, read, update, and delete—when you're offline. After you're back online, the changes you made on the Windows app are automatically synchronized with Microsoft Dataverse.

To allows users to access this feature, an administrator will need to set up mobile offline for their organization, as outlined in the Setup mobile offline documentation.

This offline experience uses Azure services to periodically synchronize entities with the mobile app, so synchronized records will be available when users' mobile devices are disconnected.