New-AzSupportTicket

參考

模組:: Az.Support

為指定的訂用帳戶建立訂用帳戶和服務限制（配額）、技術、計費和訂用帳戶管理問題的新支援票證。瞭解建立支援票證所需的必要條件。<br/br/><>Always 呼叫 Services 和 ProblemClassifications API，以取得支援票證建立所需的最近一組服務和問題類別。<><>目前不支援透過 API 新增附件。若要將檔案新增至現有的支援票證，請流覽 Azure 入口網站中的 [管理支援票證] 頁面，選取支援票證，並使用檔案上傳控件來新增檔案。<br/><br/>同意與 Azure 支援共用診斷資訊，目前不支援透過 API。當您的問題需要從 Azure 資源收集診斷資訊時，處理票證的 Azure 支援工程師會與您連絡以取得同意。<br/><br/>建立代理者的支援票證：包含 x-ms-authorization-auxiliary 標頭，根據檔提供輔助令牌。主要令牌會來自針對訂用帳戶提出支援票證的租使用者，也就是雲端解決方案提供者（CSP）客戶租使用者。輔助令牌會來自雲端解決方案提供者（CSP）合作夥伴租使用者。

Syntax

New-AzSupportTicket
   -Name <String>
   [-SubscriptionId <String>]
   -AdvancedDiagnosticConsent <String>
   -ContactDetailCountry <String>
   -ContactDetailFirstName <String>
   -ContactDetailLastName <String>
   -ContactDetailPreferredContactMethod <String>
   -ContactDetailPreferredSupportLanguage <String>
   -ContactDetailPreferredTimeZone <String>
   -ContactDetailPrimaryEmailAddress <String>
   -Description <String>
   -ProblemClassificationId <String>
   -ServiceId <String>
   -Severity <String>
   -Title <String>
   [-ContactDetailAdditionalEmailAddress <String[]>]
   [-ContactDetailPhoneNumber <String>]
   [-EnrollmentId <String>]
   [-FileWorkspaceName <String>]
   [-ProblemScopingQuestion <String>]
   [-ProblemStartTime <DateTime>]
   [-QuotaTicketDetailQuotaChangeRequest <IQuotaChangeRequest[]>]
   [-QuotaTicketDetailQuotaChangeRequestSubType <String>]
   [-QuotaTicketDetailQuotaChangeRequestVersion <String>]
   [-Require24X7Response]
   [-SecondaryConsent <ISecondaryConsent[]>]
   [-SupportPlanId <String>]
   [-SupportTicketId <String>]
   [-TechnicalTicketDetailResourceId <String>]
   [-DefaultProfile <PSObject>]
   [-AsJob]
   [-NoWait]
   [-WhatIf]
   [-Confirm]
   [<CommonParameters>]

Description

範例

範例 1：在訂用帳戶層級建立計費或訂用帳戶管理支援票證

New-AzSupportTicket -Name "test12345678" -AdvancedDiagnosticConsent "no" -ContactDetailPrimaryEmailAddress "test@test.com" -ContactDetailFirstName "test" -ContactDetailLastName "test" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailCountry "usa" -Description "test ticket - please ignore and close" -Severity "minimal" -Title "test ticket - please ignore and close" -ServiceId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc" -ProblemClassificationId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef"

AdvancedDiagnosticConsent                  : No
ContactDetailAdditionalEmailAddress        :
ContactDetailCountry                       : USA
ContactDetailFirstName                     : test
ContactDetailLastName                      : test
ContactDetailPhoneNumber                   :
ContactDetailPreferredContactMethod        : Email
ContactDetailPreferredSupportLanguage      : en-US
ContactDetailPreferredTimeZone             : Pacific Standard Time
ContactDetailPrimaryEmailAddress           : test@test.com
CreatedDate                                : 2/22/2024 6:48:38 AM
Description                                : test ticket - please ignore and close
EnrollmentId                               :
FileWorkspaceName                          : 2402220010002574
Id                                         : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Su
                                             pport/supportTickets/test12345678
ModifiedDate                               : 2/22/2024 6:48:50 AM
Name                                       : test12345678
ProblemClassificationDisplayName           : Add or update VAT, tax id, PO number or profile information
ProblemClassificationId                    : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
                                             /problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef
ProblemScopingQuestion                     :
ProblemStartTime                           :
QuotaTicketDetailQuotaChangeRequest        :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response                        : False
ResourceGroupName                          :
SecondaryConsent                           :
ServiceDisplayName                         : Billing
ServiceId                                  : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
ServiceLevelAgreementExpirationTime        : 2/22/2024 10:00:00 PM
ServiceLevelAgreementSlaMinute             : 480
ServiceLevelAgreementStartTime             : 2/22/2024 6:48:38 AM
Severity                                   : Minimal
Status                                     : Open
SupportEngineerEmailAddress                :
SupportPlanDisplayName                     : Azure Support Plan - Internal
SupportPlanId                              : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjc2Q0I3N0ZBLThCMTctNEVBQi05NDkzLUI2NURBQ0
                                             U5OTgxMyxPZmZlcklkOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType                            : Azure Internal
SupportTicketId                            : 2402220010002574
TechnicalTicketDetailResourceId            :
Title                                      : test ticket - please ignore and close
Type                                       : Microsoft.Support/supportTickets

為指定的訂用帳戶建立訂用帳戶和服務限制（配額）、技術、計費和訂用帳戶管理問題的新支援票證

範例 2：在訂用帳戶層級建立配額支援票證

New-AzSupportTicket -Name "test_ticket_1234" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "test@test.com" -Description "test ticket please ignore and close" -ProblemClassificationId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemclassifications/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3" -ServiceId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89" -Severity "minimal" -Title "test" -QuotaTicketDetailQuotaChangeRequest @(@{ Payload = "{`"VMFamily`":`"BS Series`",`"NewLimit`":`"353`",`"DeploymentStack`":`"ARM`",`"Type`":`"Regional`",`"EdgeZone`":`"`"}"; Region = "EASTUS"}) -QuotaTicketDetailQuotaChangeRequestVersion "1.0"

AdvancedDiagnosticConsent                  : Yes
ContactDetailAdditionalEmailAddress        :
ContactDetailCountry                       : USA
ContactDetailFirstName                     : firstName
ContactDetailLastName                      : lastName
ContactDetailPhoneNumber                   :
ContactDetailPreferredContactMethod        : Email
ContactDetailPreferredSupportLanguage      : en-US
ContactDetailPreferredTimeZone             : Pacific Standard Time
ContactDetailPrimaryEmailAddress           : test@test.com
CreatedDate                                : 3/8/2024 9:59:35 PM
Description                                : test ticket please ignore and close
EnrollmentId                               :
FileWorkspaceName                          : 2403080050012950
Id                                         : /subscriptions/5aa76f0c-95b9-42c1-8e0b-faba7a4d1374/providers/Microsoft.Support/supportTick
                                             ets/test_ticket_1234
ModifiedDate                               : 3/8/2024 9:59:44 PM
Name                                       : test_grhuang_2024_03_08_1
ProblemClassificationDisplayName           : Compute-VM (cores-vCPUs) subscription limit increases
ProblemClassificationId                    : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemClassific
                                             ations/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3
ProblemScopingQuestion                     :
ProblemStartTime                           :
QuotaTicketDetailQuotaChangeRequest        : {{
                                               "region": "EASTUS",
                                               "payload": "{\"VMFamily\":\"BS Series\",\"NewLimit\":\"353\",\"DeploymentStack\":\"ARM\",
                                             \"Type\":\"Regional\",\"EdgeZone\":\"\"}"
                                             }}
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion : 1.0
Require24X7Response                        : False
ResourceGroupName                          :
SecondaryConsent                           :
ServiceDisplayName                         : Service and subscription limits (quotas)
ServiceId                                  : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89
ServiceLevelAgreementExpirationTime        : 3/11/2024 5:00:00 PM
ServiceLevelAgreementSlaMinute             : 480
ServiceLevelAgreementStartTime             : 3/8/2024 9:59:35 PM
Severity                                   : Minimal
Status                                     : Open
SupportEngineerEmailAddress                :
SupportPlanDisplayName                     : Azure Support Plan - Internal
SupportPlanId                              : U291cmNlOkVBLFN1YnWjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNPJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
                                             kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType                            : Azure Internal
SupportTicketId                            : 2403080050012950
TechnicalTicketDetailResourceId            :
Title                                      : test
Type                                       : Microsoft.Support/supportTickets

為指定的訂用帳戶建立訂用帳戶和服務限制（配額）問題的新支援票證

範例 3：在訂用帳戶層級建立技術支援票證

New-AzSupportTicket -Name "testticket12345" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "test@test.com" -Description "test ticket" -ProblemClassificationId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemclassifications/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a" -ServiceId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69" -Severity "minimal" -Title "test" -TechnicalTicketDetailResourceId "/subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/resourceGroups/testResourceGroup/providers/Microsoft.Compute/virtualMachines/TESTMV"

AdvancedDiagnosticConsent                  : Yes
ContactDetailAdditionalEmailAddress        :
ContactDetailCountry                       : USA
ContactDetailFirstName                     : firstName
ContactDetailLastName                      : lastName
ContactDetailPhoneNumber                   :
ContactDetailPreferredContactMethod        : Email
ContactDetailPreferredSupportLanguage      : en-US
ContactDetailPreferredTimeZone             : Pacific Standard Time
ContactDetailPrimaryEmailAddress           : test@test.com
CreatedDate                                : 3/8/2024 10:28:14 PM
Description                                : test ticket please ignore and close
EnrollmentId                               :
FileWorkspaceName                          : 2403080040013218
Id                                         : /subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/providers/Microsoft.Support/supportTick
                                             ets/testticket12345
ModifiedDate                               : 3/8/2024 10:28:24 PM
Name                                       : testticket12345
ProblemClassificationDisplayName           : Backup and Restore / Automated or Managed backup
ProblemClassificationId                    : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemClassific
                                             ations/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a
ProblemScopingQuestion                     :
ProblemStartTime                           :
QuotaTicketDetailQuotaChangeRequest        :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response                        : False
ResourceGroupName                          :
SecondaryConsent                           :
ServiceDisplayName                         : SQL Server in VM - Linux
ServiceId                                  : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69
ServiceLevelAgreementExpirationTime        : 3/11/2024 5:29:00 PM
ServiceLevelAgreementSlaMinute             : 480
ServiceLevelAgreementStartTime             : 3/8/2024 10:28:14 PM
Severity                                   : Minimal
Status                                     : Open
SupportEngineerEmailAddress                :
SupportPlanDisplayName                     : Azure Support Plan - Internal
SupportPlanId                              : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNDJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
                                             kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType                            : Azure Internal
SupportTicketId                            : 2403080040013218
TechnicalTicketDetailResourceId            : /subscriptions/5aa76f0c-95b9-42c1-8e0b-dbea7a4d1374/resourceGroups/testResourceGroup/provider
                                             s/Microsoft.Compute/virtualMachines/TESTMV
Title                                      : test
Type                                       : Microsoft.Support/supportTickets

為指定的訂用帳戶的技術問題建立新的支援票證

參數

-AdvancedDiagnosticConsent

在支援票證上更新進階診斷同意。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-AsJob

以作業身分執行命令

類型:	SwitchParameter
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Confirm

執行 Cmdlet 之前先提示您確認。

類型:	SwitchParameter
Aliases:	cf
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailAdditionalEmailAddress

系統會在任何有關支援票證的信件上複製列出的其他電子郵件位址。

類型:	String[]
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailCountry

用戶的國家/地區。這是 ISO 3166-1 alpha-3 程式代碼。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailFirstName

名字。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailLastName

姓氏。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailPhoneNumber

電話號碼。如果慣用的連絡方法是電話，則需要此專案。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailPreferredContactMethod

慣用的連絡方法。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailPreferredSupportLanguage

Azure 中慣用的支持語言。支援語言會根據您為支援票證選擇的嚴重性而有所不同。深入瞭解 Azure 嚴重性和回應性。使用標準語言國家/地區代碼。有效的值為英文的 'en-us'、中文的 'zh-hans' 、西班牙文的 'es-es' 、法文的 'fr-fr' 、日文的 'ja-jp' 、俄文的 'ko-kr' 、葡萄牙文的 'pt-br' 、義大利文的 'zh-tw' 和德文的 'de-de'。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailPreferredTimeZone

用戶的時區。這是 Microsoft 時區索引值中的時區名稱。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ContactDetailPrimaryEmailAddress

主要電子郵件位址。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-DefaultProfile

DefaultProfile 參數無法運作。如果針對不同的訂用帳戶執行 Cmdlet，請使用 SubscriptionId 參數。

類型:	PSObject
Aliases:	AzureRMContext, AzureCredential
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Description

問題或問題的詳細描述。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-EnrollmentId

與支援票證相關聯的註冊標識碼。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-FileWorkspaceName

檔案工作區名稱。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Name

支援票證名稱。

類型:	String
Aliases:	SupportTicketName
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-NoWait

以異步方式執行命令

類型:	SwitchParameter
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ProblemClassificationId

每個 Azure 服務都有自己的一組問題類別，也稱為問題分類。此參數是您遇到的問題類型的唯一標識碼。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-ProblemScopingQuestion

問題範圍界定與支援票證相關聯的問題。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ProblemStartTime

問題開始時的 UTC 時間（ISO 8601 格式）。

類型:	DateTime
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-QuotaTicketDetailQuotaChangeRequest

提供區域和新的配額限制需要這個屬性。

類型:	IQuotaChangeRequest[]
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-QuotaTicketDetailQuotaChangeRequestSubType

當您要求增加配額時，某些配額類型需要某些配額類型，例如 Batch。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-QuotaTicketDetailQuotaChangeRequestVersion

配額變更要求版本。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Require24X7Response

指出這是否需要來自 Azure 的 24x7 回應。

類型:	SwitchParameter
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-SecondaryConsent

此屬性表示支援票證的次要同意

類型:	ISecondaryConsent[]
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-ServiceId

這是與支援票證相關聯的 Azure 服務資源資源資源標識碼。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-Severity

值，指出案例的緊迫性，接著會根據您與 Azure 擁有之技術支援方案的服務等級協議來決定回應時間。注意：「最高重大影響」，也稱為「緊急 - 嚴重影響」層級，Azure 入口網站只保留給進階版客戶。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-SubscriptionId

目標訂用帳戶的標識碼。此值必須是 UUID。

類型:	String
Position:	Named
預設值:	(Get-AzContext).Subscription.Id
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-SupportPlanId

與支援票證相關聯的支援方案標識碼。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-SupportTicketId

系統產生的支援票證標識碼是唯一的。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-TechnicalTicketDetailResourceId

這是 Azure 服務資源的資源識別碼（例如：建立支援票證的虛擬機資源或 HDInsight 資源）。

類型:	String
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Title

支援票證的標題。

類型:	String
Position:	Named
預設值:	None
必要:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-WhatIf

顯示執行 Cmdlet 後會發生的情況。未執行 Cmdlet。

類型:	SwitchParameter
Aliases:	wi
Position:	Named
預設值:	None
必要:	False
Accept pipeline input:	False
Accept wildcard characters:	False

輸出

ISupportTicketDetails

共用方式為