Get started with Microsoft Copilot for Service
Microsoft Copilot for Service unlocks an organization’s trusted knowledge to accelerate the onboarding process and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Without costly development time, organizations can point to their data and unlock generative, AI-powered conversations across their knowledge. Additionally, agents can access this knowledge with a copilot that’s embedded directly in their desktop of choice, such as Salesforce, including other tools that they already use daily, such as Microsoft Outlook and Microsoft Teams.
Learning objectives
This module explains the following concepts:
- Benefits and features of Microsoft Copilot for Service
- Agent-facing pilots
- How to extend an agent-facing pilot
- Where to get support
Prerequisites
None