o365 eDiscovery for SSN and Credit Card Numbers

rr-4098 1,196 Reputation points
2024-04-19T19:41:37.0566667+00:00

We are trying to use eDiscovery to search one mailbox for any instances of a SSN or Credit Card #. No matter what MS article we read or try, the search results keep coming back with all items in the mailbox. I think it is getting tripped up on phone numbers etc.. Anyway we also came around this article below stating this might be a know issue.

https://community.spiceworks.com/t/content-search-in-office-365-seems-to-return-all-emails-regardless-of-query/767927/2

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Accepted answer
  1. PRADEEPCHEEKATLA-MSFT 77,676 Reputation points Microsoft Employee
    2024-04-24T02:53:34.12+00:00

    @rr-4098 - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

    Ask: o365 eDiscovery for SSN and Credit Card Numbers

    Solution: Yes I was able to resolve my issue. It's to bad Content Search does not support RegEx.

    If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

    If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

    Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

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