Exchange Server
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1,099 questions
email is going to the junk folder
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IniobongNkanga-8038
266
Reputation points
Hello
Please i need your help on this issue.
Email is going to the junk folder and they are unable to retrieve it.
{count} votes
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Faery Fu-MSFT 17,121 Reputation points Microsoft Vendor2024-04-23T05:48:21.8466667+00:00 Hi @IniobongNkanga-8038 ,
Please help us in isolating the issue by providing the following information:
- Does it happen to both outlook client and outlook on the web?
- Do all incoming emails go to the junk folder or emails from specific recipients?
- What is your account type? Exchange online or Exchange on-premises?
- What do you mean by being unable to retrieve?
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Faery Fu-MSFT 17,121 Reputation points Microsoft Vendor
2024-04-26T06:24:39.35+00:00 Hi @IniobongNkanga-8038 ,
Is there have any update from you? If yes, please feel free to let us know.
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