OneNote CTRL+1, CTRL+2 etc not working

Manuel Sampayo 25 Reputation points
2025-07-26T18:17:40.8533333+00:00

OneNote CTRL+1, CTRL+2 etc not working.

Software freezes and I need to force it to close.

This is a bug that appeared 3 days ago!

Can somebody help?

Microsoft 365 and Office | OneNote | For business | Windows
0 comments No comments

Answer accepted by question author
Anonymous
2025-07-26T20:03:17.46+00:00

Dear @Manuel Sampayo,

Thank you for reaching out to Microsoft Q&A. We’re happy to assist you with the issue you’re experiencing in OneNote.

To help determine whether the problem persists, we kindly recommend following the steps below:

  1. Disable COM Add-ins In OneNote, please go to: File > Options > Add-ins > Manage COM Add-ins, then click Go. From there, uncheck any enabled COM add-ins and select OK. This step helps identify whether any add-ins are contributing to the freezing behavior.
  2. Update OneNote Keeping OneNote up to date ensures you have the latest fixes and improvements. If you're using the Office version: open any Office app and navigate to File > Account > Update Options > Update Now. If you're using the Microsoft Store version (UWP), please open the Microsoft Store, go to Library, and click Get Updates.

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.