Microsoft365 Family - there is a bug with available storage for email

Question

Microsoft365 Family - there is a bug with available storage for email

DB-5436 25

Hi I have a Microsoft 365 Family licence active to January 2027.

My account seems to have a bug where it states the incorrect available storage for email. It says the account has 0.00gb for email storage and 0/0gb is used. Email still seems to function but I am concerned this bug could in some way affect the function of the account or needs repair. Accounts I have shared the subscription with do not have this error (100gb email storage available). Onedrive seems fine.

Is this a known bug and how can it be corrected?

Thank you.

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Alex_T 6,395 Reputation points Microsoft External Staff Moderator

2025-08-11T19:40:13.09+00:00

Hi DB-5436,

I wonder if your issue is solved or not. I haven't received any updates from you, and I hope that your issue has been resolved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it to help others in this community to solve similar problems.

Very appreciate,

Alex
DB-5436 25 Reputation points

2025-08-11T21:34:06.3633333+00:00

Yes it reverted to normal after 2 days. Went incorrect again then for 24 hours but seems OK now. Looks like an intermittent issue with display of account properties.

Answer accepted by question author

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Alex_T 6,395 Reputation points Microsoft External Staff Moderator

2025-08-11T19:40:13.09+00:00

Hi DB-5436,

I wonder if your issue is solved or not. I haven't received any updates from you, and I hope that your issue has been resolved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it to help others in this community to solve similar problems.

Very appreciate,

Alex
DB-5436 25 Reputation points

2025-08-11T21:34:06.3633333+00:00

Yes it reverted to normal after 2 days. Went incorrect again then for 24 hours but seems OK now. Looks like an intermittent issue with display of account properties.

Answer 1

Hello,

Welcome to Microsoft Q&A.

This is a known visual display bug that occasionally affects a small number of accounts. The "0.00gb" value you are seeing is incorrect and does not reflect your actual storage limit.

If your mailbox storage was truly zero, you would be unable to send or receive any messages. This issue is almost always a temporary glitch where the user interface fails to pull the correct storage information from the backend servers. Your actual 50 GB mailbox quota is safe.

Often, these visual bugs resolve themselves within a few days to a week as Microsoft's systems run their regular maintenance and synchronization tasks. In the meantime,

Go to Microsoft Account Services and confirm that your Microsoft 365 Family subscription is active and properly assigned to your account.
And try to sign in to Outlook.com, go to Settings > View all Outlook settings > General > Storage, and verify if the storage display matches your subscription.
Sometimes display errors are caused by cached data. Try accessing your account from a different browser or device.

Let me know if you need further assistance

Best regards,

Alex | Microsoft Q&A Support Specialist

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