I have Issues with outlook

Anonymous
2025-08-04T06:45:07.54+00:00

I start to work at another school and on my home desktop I still see my previous school emails and can't log out to log in with my new school outlook details. I tried to delete on my desktop the previous school profile, but I couldn't. How can I log out or delete my old school profile from Outlook?

Outlook | Windows | Classic Outlook for Windows | For education
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Answer accepted by question author
AlexDN 11,450 Reputation points Microsoft External Staff Moderator
2025-08-04T07:26:37.6033333+00:00

Hi @Zoltan Nemes [STAFF]
Thank you for posting your question in the Microsoft Q&A forum.
To help you better, could you let me know:

  • Is the previous school account still listed under File > Account Settings > Account Settings in Outlook?
  • Have you tried going to Control Panel > Mail > Show Profiles to remove the old profile?
  • Is the old account still connected under Windows Settings > Accounts > Access work or school?
  • Are you trying to use a Microsoft 365 school account or a different type of email (like Gmail, Yahoo)?
  • Do you see any error messages when trying to remove or sign out from the old account? If yes,please share the screenshot.

In the meantime, I recommend trying these steps:

  1. Remove the old account from Outlook:
    • Open Outlook.
    • Go to File > Account Settings > Account Settings.
      Untitled
    • Select the old school account and click Remove.
      Untitled
  2. Delete the old profile:
    • Close Outlook.
    • Open Control Panel > Mail (Microsoft Outlook). (If view by filter as Category, please change to Small icon or Large icon to see full options**)**
      User's image
    • Click Show Profiles, select the old profile, and click Remove.
      User's image
    • Create a new profile and set it as default.
  3. Disconnect the account from Windows:
    • Go to Settings > Accounts > Access work or school.
    • Select the old school account and click Disconnect.
      Untitled
  4. Sign out from Office apps:
    • Open any Office app (like Word or Excel).
    • Click your profile icon and choose Sign out.
    • Then sign in with your new school account.

Note: Please understand that our initial response does not always the right answer you need immediately. However, with your help and more detailed information, we can work together to find it.       

Thank you for your cooperation. I'm looking forward for your reply.

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