Account locked Messsage

Dear Omer Yanay,

Thank you for reaching out. I understand you're seeing the message:

"Account has been locked. Contact your support person to unlock it, then try again."

This typically occurs when Microsoft detects unusual activity or multiple failed login attempts. Since you're using a personal Microsoft account and don’t have access to an IT support team, here are steps you can follow to unlock your account:

1. Go to the Microsoft Account Recovery Page:

   https://account.live.com/password/reset

1. Choose “I think someone else is using my Microsoft account” and follow the prompts to verify your identity.
2. If you're unable to reset your password or unlock the account through that page, please visit:

   https://support.microsoft.com/account-recovery

1. You may be asked to provide:

   - The email address associated with your account

   - A backup email or phone number (if previously set up)

   - Any recent activity or details to confirm ownership

If you continue to experience issues, you can also contact Microsoft Support directly:

https://support.microsoft.com/contactus

Please let me know once you've tried these steps or if you need further assistance.

Best regards, 

Domic Vo

Dear SRIJANTECH SALES PRIVATE LIMITED

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

I understand you're trying to log in to an external company portal that uses your personal Microsoft account for verification, but you're now receiving a message that your account is locked and to contact a support person. You've also mentioned that you don't have an IT department or a Microsoft 365 subscription, and you're unsure how to proceed. This is a frustrating situation, as a locked account can prevent you from accessing important services.

If you received a message saying your account has been locked when signing in, it could be due to activity that may go against Microsoft's Terms of Use. This is typically a security measure to protect your information.

Since you’re likely using Windows 10, here are some steps to try:

Solution 1: Reset Your Microsoft Account Password from Another Device

• On a different device (like your phone) > go to the official Microsoft account password reset page via this link: account.microsoft.com > select your Microsoft account option > enter your email > click "I forgot my password" to reset it again > Follow the steps to reset your password again.
• Once the password has been reset > go back to your Windows 10 login screen > Click on the "Sign-in options" link (if available) > select the option to sign in with your Microsoft account > Enter your new password.

Note: Avoid multiple password resets in a short time, as this could lock your account temporarily.

For additional information about change your Microsoft account passwords, please visit this article Change your Microsoft account password - Microsoft Support

Solution 2: Use the Windows Recovery Environment (WinRE)

• Start at the Login Screen > In the bottom-right corner of the screen > Click the power icon > while holding down the Shift key on your keyboard, click "Restart." > Click "Restart anyway" to proceed.
• From here, you can try to enter the Command Prompt >
  • net user to try and reset the password of a local account if you can identify one.
  • chkdsk to see if there is any file system corruption.
• Holding down the Shift key on your keyboard, click "Restart" to return back to "Choose an option" screen > "Troubleshoot" > "Advance options" > "Startup" Setting > "Reset this PC" or "System Restore" > Press F4 due to prompt on screen to regain access via Safe More
• If successful, go to Settings > Accounts to check or recreate your user profile.

Disclaimer: Be cautious with reset options—choose "Keep my files" if available to avoid data loss, but test login first.

For additional information about how to recovery, please visit this article to know more: Recovery options in Windows - Microsoft Support

Solution 3: Fill the form for Microsoft review your Account

• Visit this article: Account has been locked - Microsoft Support > click the "Sign in" button > follow the steps provided > Microsoft Account Department will review the reason your account was locked around 48-72 business hours.
• If unsuccessful, you'll need to fill out the reinstatement form here: https://www.microsoft.com/concern/AccountReinstatement 

Note: This is different from the account recovery form.

Tips: For more information on similar situations, please visit this article to check if anything in this article can help: I can't sign in to my Microsoft account

Recommendation: Report to Feedback Hub

If none of the above solutions work, I strongly recommend that you contact Microsoft Support and submit feedback regarding your issue so they can verify your error.

• Open the Feedback Hub app > Click "Add new feedback." > Provide a detailed description of the issue, including when it started, what you've tried, and the result > Submit the feedback under the suitable category.

For additional information about how to send feedback to Microsoft, please visit this article to know more: Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist