I have paid for a Microsoft 365 subscription... how do I contact a human by phone?

Pauline Edwards 50 Reputation points
2025-08-14T10:12:20.28+00:00

I've had a subscription to Microsoft 365 support for several years now........ I was so pleased that once upon a time, it only took moments to contact support for help whenever I needed it. I didn't mind paying the annual fee, and I appreciated the almost instant help.

And now..... I can't even ring them.... I'm paying $175 AUD PA...... the phone numbers given online for support are answered by a Bot and they just tell you to seek help online. I have tried for a week to find help for my issue. Anyone have a phone number that goes straight through to a person?

Regards...

Pauline

Microsoft 365 and Office | Other
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Answer accepted by question author
Kai-H 25,260 Reputation points Microsoft External Staff Moderator
2025-08-14T14:48:47.6366667+00:00

Hi @Pauline Edwards

Welcome to Microsoft Q&A forum.

Thank you for raising concerns regarding your subscription. In case you need further help from Microsoft agents, I recommend that you contact Microsoft Support directly and get one-on-one assistance from there.

Contact Microsoft Support.

  1. Visit this website: Contact - Microsoft Support
  2. Type Contact in the search box.
  3. Now click Get help, and Select Contact Support or Sign in to contact support below.
  4. Go to the Products and services tab, and choose either Microsoft 365 and Office category.
  5. On the Category tab, choose Manage account Subscription.
  6. Go to Confirm.
  7. You can now choose the option of Chat with a support agent on your web browser.

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. *

Thank you for your patience in reading, we hope this information has been helpful to you.

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