Outlook help -- text is very small

Hi Sam Grubitz,

Welcome to Microsoft Q&A Forum!

Have a good day and I hope you're doing well!

Thank you for sharing your issue on the forum. I understand that the font size suddenly becoming very small when composing new emails in Outlook on Mac can be frustrating and impact your daily work, especially since you've already tried searching and troubleshooting without success. I'm truly sorry for the inconvenience, and I'm committed to supporting you fully to resolve this as quickly as possible. 

To help me diagnose the issue more accurately, could you please try the following steps and provide additional information? 

1. Check the Zoom Settings: In Outlook, when composing a new email, go to the menu Format > Zoom and check what the current resolution (zoom level) is set to (e.g., 100%, 125%, etc.). 

2. Try Adjusting the Zoom: Please open a new email (compose a new message), type a test text segment, then adjust the zoom resolution to a larger setting (e.g., increase it to 150% or higher) and see if this temporarily resolves the issue. If it improves, let me know which zoom level works best. 

If the problem persists after trying the above: 

1. Please send me a screenshot of the body section when composing a new email (where the text appears small) and the body section in the sent folder (after the email has been sent, for comparison). 

Additionally, please double-check your font options when composing emails: What is your default font size (e.g., 12pt, 10pt)? You can check and send an additional screenshot from Outlook Settings > Fonts > New Email for me to review the details. 

2. One more question to clarify: Do you experience a similar issue in Legacy Outlook mode (the classic version) or when using the Outlook web version (at outlook.office.com)? This information will help me rule out certain causes. 

You may also refer to this official Microsoft support article: Change font sizes in Outlook for Mac. 

As a moderator, I cannot access your account directly to check its status, but I will do my best to resolve this for you and escalate it to a higher department if necessary. 

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you. I truly appreciate your patience and understanding during this process. I know how disruptive technical glitches like this can be, and I'm here to support you every step of the way until it's fully resolved. 

I hope this information will be helpful and provide some support in resolving your concerns and clarifying the current operation and functionality. If you need more detailed guidance on any of these steps or have additional information, please reply to this email. I'll follow up and assist you as soon as possible! 

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