Cant Verify Alias

Question

Cant Verify Alias

Alex Mozi 20

I Have A problem To Add a Alias To My Account .

Error:

Your Email Address Wasnt Verified This Email Addres Couldnt Be Varified Because The Wrong Microsoft Account May Have Been Entered.

But I did everything right and signed in.

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Stefan Blom 350.8K Reputation points MVP Volunteer Moderator

2025-08-30T18:18:58.01+00:00

Double-check that you can access your original account via https://account.microsoft.com .

For more resources on account aliases, see https://support.microsoft.com/en-us/accounts-billing/manage/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account.

Answer accepted by question author

0 additional answers

Stefan Blom 350.8K Reputation points MVP Volunteer Moderator

2025-08-30T18:18:58.01+00:00

Double-check that you can access your original account via https://account.microsoft.com .

For more resources on account aliases, see https://support.microsoft.com/en-us/accounts-billing/manage/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account.

Answer 1

Hello Alex Mozi
Thank you for posting on Microsoft Q&A Forum.

I understand the frustration caused by not being able to verify the new alias for the Microsoft account.

Let's work together and resolve this, kindly follow these steps:

Use a Private Browser Window:
- Open the verification link using an InPrivate or Incognito window, sometimes cached sessions or cookies interfere with the verification process.
Copy and paste the full link:
- If the link is cut off, right lick > Copy link address.
- Paste the entire URL into your browser.
Check if the alias is already use:
- Visit Microsoft Account > Your Info > Sign-in preferences.
- If the email address is already tied to another Microsoft account, it cannot be added
- Remove it from the account first, then add it again.
Retry after a delay:
- If you just changed your primary alias, Microsoft enforces up to a 30-day restriction before adding/verifying a new one. Please kindly wait until the restriction expires.
Contact in-app support:
- Sign in at outlook.live.com (or account.microsoft.com).
- Click on the Help icon.
- Choose Contact Support or Chat with a support representative.
- Provide them with screenshots and any error details you’re seeing.

Please feel free to let me know if you need any further assistance.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alex Mozi 20 Reputation points

2025-08-30T10:07:13.7533333+00:00

This did not solve my problem.
Alex Mozi 20 Reputation points

2025-08-30T10:10:19.6433333+00:00

Can you manually verify this?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.