I can't add my phone number country code

Zem Mircosoft 25 Reputation points
2025-09-17T06:00:55.9166667+00:00

Hi I have an issue that when i want to add my phone number it says " we didn't support that country code " How can I add my phone number then?

Outlook | Web | Outlook.com | Account management, security, and privacy

Answer accepted by question author
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator
2025-09-17T10:30:23.2266667+00:00

Hi Zem Mircosoft,

Thank you for posting to Microsoft Q&A Forum.

This usually happens when Microsoft does not currently support phone numbers from your country or mobile provider for verification or account recovery. Here are some steps you can try:

1. Double-check formatting

  • Make sure you are entering the number with the + sign, followed by the country code, then your number (no leading 0).

Example: +44 7123 456789 (UK), +1 555 1234567 (US).

2. Test with another device/browser

  • Sometimes the web form does not accept properly formatted numbers in certain browsers. Try Chrome, Edge, or the Microsoft Authenticator app.

3. Use a supported country code

  • Microsoft does not support all country codes. If your country is not listed in the drop-down, you cannot currently add that number.
  • As a workaround, you may use another number (friend’s/families, if trusted) from a supported region, then later add recovery methods like email.

4. Add an alternative security method

5. Contact Microsoft Support

  • If you must use your number and it should be supported, it may be a regional restriction or temporary service issue. Microsoft Supportcan confirm whether your country code is supported.

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Please feel free to let me know if you have any further updates, thanks.

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