I'm having trouble receiving emails on my new computer

Hi @Church Secretary. 

Thank you for posting your question in the Microsoft Q&A forum. 

Based on your description that your emails are not syncing, I would recommend trying these steps below:              

1. Sign out and sign in again: 

• Go to Settings → Accounts. 
• Remove the account. 

• Restart Outlook. 
• Add the account again. 

2. Try classic Outlook or Outlook web application (OWA) 

If the issue persists in new Outlook, please consider using classic Outlook and Outlook on the web: 

• Mail - Outlook 
• Or switch to classic Outlook by clicking the toggle on top of new Outlook 

3.  Review Junk, Other, and Focused Tabs 

• Outlook may have misclassified your emails: 
• Check the Junk Email folder. 
• Look under the Other tab if you're using Focused Inbox. 
• Mark any legitimate emails as “Not Junk” to train the filter. 

4. Check Account Type 

If your account was mistakenly set up as a Work/School account without a mailbox, it won’t receive emails. You may need to contact your organization's IT admin to assign an Exchange Online license via admin portal. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward for your reply.   

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