When I try to open Teams meetings from a link in my Google Calendar, the meeting never loads.

Hi @Nick Jordan 

Thank you for posting your question in the Microsoft Q&A forum.       

Based on your description, it seems like the meetings that fail to load may be hosted by external organizations, which can sometimes introduce compatibility or access challenges.  

Here are some steps that may help migrate the issue: 

1/ Use the correct Teams app Version 

 Ensure you're using the work version of Microsoft Teams.  

If you have both personal and work accounts, using the wrong version may prevent meetings from loading properly. 

2/ Clear Teams cache 

Clear the cache in Teams for Windows 

Method 1: Reset the app 

• Type settings in the search box, and then select the Settings app from the results. 
• Select Apps > Installed apps and then type Microsoft Teams in the search box. 
• Locate the New Microsoft Teams app from the results, select the More options button   on the right, and then select Advanced options. 
• In the Reset section, select Reset. 
• Restart Teams. 

Method 2: Delete the files 

• If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. 
• Pressing Windows+R to open the Run dialog box. 
• In the Run dialog box, enter the following path, and then select OK. 
• %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams 
• Delete all files and folders in the directory. 
• Restart Teams. 

Clear the cache in Teams for macOS 

• If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command+Q. 
• In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. 
• Enter the following commands, and press Return after each command: 
• rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams rm -rf ~/Library/Containers/com.microsoft.teams2 
• Restart Teams. 

3/ Try a different browser or incognito mode 

Open the meeting link in a private/incognito browsing session and sign in using the account that has access to the meeitng. (Shortcut: Ctrl + Shift + N)  

4/ Check external meeting permissions 

 If the issue persists only with external meetings, the organizer may need to confirm that: 

• The meeting allows external participants. 
• The link isn’t restricted to their organization’s domain. 

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.   

I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution. 

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time. 

I look forward to hearing from you. 

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