"Other" option in MS Forms not forwarding to multi language form

Hi @Gretchen Bronstein, 

Thank you so much for your message, and I truly appreciate your time and engagement.  

I truly understand how this issue has impacted your workflow, and I sincerely apologize for any inconvenience it may have caused. 

The behavior you're encountering with the second language version of the form is currently a known product limitation. Within the scope of the forum, I’ve done my best to support you by testing and providing all the steps and insights available. I hope this has been helpful to you, and I genuinely appreciate your patience and understanding throughout the process. 

Your feedback is incredibly valuable and plays a key role in shaping future improvements. I kindly encourage you to share your suggestions directly with the Microsoft product team via the Microsoft 365 Feedback Hub: 

Go to: Microsoft 365 Feedback Hub →Send Feedback→ Describe your proposal in detail     Submitting feedback through this channel is the most effective way to advocate for enhancements that could benefit both you and other users. 

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have influence product design decisions and have limited access to internal development details, we’ll continue doing our best to support you within the scope of our responsibilities. 

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Thank you once again for your understanding and for highlighting this matter. 

Wishing you a wonderful day ahead. 

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Hi @Gretchen Bronstein, 

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, I’d really appreciate it if you could share more details such as the steps you've already tried, any error messages you’ve seen, or a screenshot of the issue. 

If possible, please send this via private message so I can assist you more quickly and thoroughly. 

To view or send private messages, go to the Q&A forum using the account that posted this topic and click on "Private Messages".  

Thank you very much, and I hope you have a great day ahead! 

Hi @Gretchen Bronstein, 

Thank you for posting your question in the Microsoft Q&A forum.  

I truly understand you're creating a Microsoft Form in both English and Spanish, and you're noticing that the “Other” option in a multiple-choice question isn’t forwarding correctly to the Spanish version. I’d be happy to assist you with this. 

To better understand what’s happening and provide the most accurate support, could you please help us with a few details? 

1. Could you share a screenshot of what you see when switching to the Spanish version of the form? 
2. Does this issue occur with other forms where the multilingual option is enabled? 
3. Have you tried using different browsers (such as Microsoft Edge, Google Chrome, or Firefox)? If so, does the same issue happen across all of them? 
4. Are you using the built-in multilingual feature in Microsoft Forms, or are you creating separate forms for each language? 
5. Is the form being accessed through a shared link, or is it embedded in another platform or website? 
6. Are there any custom scripts or integrations applied to the form? 

These details will help us better understand the behavior and provide a more tailored solution. 

In the meantime, here are some workarounds you can try: 

1/ Sometimes browser language settings can affect how multilingual forms behave. You can try adjusting the browser language to match the form language: 

For Google Chrome: 

1. Open Chrome and go to Settings. 
2. Scroll down and click Languages. 
3. Add Spanish and move it to the top of the list. 
4. Restart the browser and open your form again. 

For Microsoft Edge: 

1. Open Edge and go to Settings > Languages. 
2. Add Spanish and set it as the preferred language. 
3. Restart Edge and test the form again. 

This can help ensure the form displays and functions correctly in the selected language. 

2/ To ensure that responses to “Other” are captured reliably in both English and Spanish, I recommend the following approach: 

1. Remove the built-in “Other” option from your multiple-choice question. 
2. Add a separate short answer question directly below it.  

• Label it clearly, for example:  
  • English: “If you selected ‘Other’, please specify:” 
  • Spanish: “Si seleccionó ‘Otro’, por favor especifique:” 

3. Enable multilingual support in Microsoft Forms:  

• Go to your form settings. 
• Select “Multilingual” and add Spanish as a supported language. 
• Translate all questions manually to ensure clarity and consistency. 

4. Test the form in both languages to confirm that the short answer field appears and functions correctly. 

This method ensures that your respondents can provide additional input in either language without any loss of data or confusion. 

For information that you can concern: 

• The built-in “Other” option does not support conditional logic or custom translations. 
• Using a separate short answer field gives you full control over how responses are collected and displayed. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward for your reply. 

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