How to reinstall Office & Student 2019

Was Office preinstalled by the computer manufacturer? In that case, check their support site to find out how to reinstall.

Note that if you are now using a different computer, you probably won't be able to transfer the license, I'm afraid.

Hello Janet Knapper, have you successfully solved the problem yet? If you found the answer you needed, please mark the helpful reply as accepted. This helps others in the community facing similar problems. Thanks for your understanding.

Yes I found the downloads. The first I used didn’t work but the second one did. I am back in business now. I do the accounts for the bowling club and I found the most recent spread sheet and I updated it from my note book. I don’t know shay I would have done if the download hadn’t worked. I feel like a heavy wright has been moved from my shoulders. Thanks very much for your help.

Hello Janet Knapper,

Thank you for reaching out in Microsoft Q&A forum.

I understand that you're having a problem reinstalling Office Home & Student 2019 on your Acer laptop, but you don’t have the product key because it was preinstalled when you bought the device.

To better assist, could you please provide me some details about your problem:

1. Did you ever sign in with a Microsoft account when you first activated Office on your Acer laptop?
2. Do you still have access to the Acer laptop or any backup of its system?
3. Was Office preinstalled by Acer or purchased separately as a digital download or physical copy?

In the meantime, you can try these steps to reinstall Office Home & Student 2019:

1. Sign in to Microsoft Account
   • Go to https://account.microsoft.com/services
   • Sign in with the same Microsoft account used when Office was first activated on the Acer laptop.
2. Locate Your Office Purchase
   • Under Services & Subscriptions, find Office Home & Student 2019.
   • Click Install next to the product.
3. Download & Install
   • Follow the prompts to download the installer.
   • Run the installer and complete the setup.
4. Activate Office
   • After installation, open any Office app (Word, Excel).
   • Sign in with the same Microsoft account to activate.

------------------------------------------------------------------------------------------------------------ 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.