word is not opening

vaddepudi sindhu 25 Reputation points
2025-10-13T13:31:07.34+00:00

Hi Team,

Word is not opening. Whenever(/api/attachments/96734d54-3295-492f-b485-b2342e14158b?platform=QnA) im opening the word option it is showing error. here i will attach the screenshot of the error. Please check it and let us know. It's urgent for me thanks for undersatnding .

Thanks&Regards,
Sindhu Vaddepudi

Microsoft 365 and Office | Word | For home | Windows
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Answer accepted by question author
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
2025-10-13T13:54:50.6233333+00:00

Thanks for the screen shot. If you have tried the Repair Now option, you already know that it often fails to work.

Instead, exit all Office applications and then start an Online Repair from Windows Settings. See https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .

Before you begin, ensure that you can access your account at https://account.microsoft.com/services and that Office is associated with it, so that you can reinstall the product, which is usually a requirement after an Online Repair.

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  1. vaddepudi sindhu 25 Reputation points
    2025-10-13T14:57:46.55+00:00

    I connected to the support team. Now its working .

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  2. Richard Trinidad 6,330 Reputation points Independent Advisor
    2025-10-13T14:55:44.51+00:00

    Hi Vaddepudi, Thanks for posting here in Microsoft community, I understand how urgent this is for you.

    Try restart your computer, sometimes a simple reboot resolves Word startup issues.

    Next, try opening Word in Safe Mode: Press Windows + R, type winword /safe, and hit enter, if it opens in Safe Mode, the issue might be with add-ins or templates.

    If doesn’t work, try Repair Office, simply go to Control Panel > Programs > Programs and Features then find Microsoft Office, right-click, and choose Change > Quick Repair or Online Repair.

    Let me know how it goes, Chard

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  3. Anonymous
    2025-10-13T13:48:47.96+00:00

    Hi @vaddepudi sindhu,

    Thank you for posting your question in the Microsoft Q&A forum. I understand that this issue is urgent for you, and I truly appreciate your patience while we work through it together.

    You mentioned that you’ve attached a screenshot of the error, but unfortunately, I’m currently unable to view it. Could you kindly re-upload the image or describe the error message in more detail?

    To better assist you, may I also ask:

    • Are you using a Microsoft 365 Business account (provided by your organization or school), or a personal account?
    • Have you tried opening Word Online? If the issue is only affecting the desktop app, Word Online might serve as a temporary workaround while we troubleshoot.

    Please understand that our initial response may not always resolve the issue immediately or meet all expectations, but with your help and more detailed information, we can work together to find a solution.

    If you have any updates or additional details, feel free to leave a comment under this post. I look forward to hearing from you and continuing to assist.

    Thank you again for your time and understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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