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I have copilot license but the copilot icon showing on my PowerPoint for Desktop is different from the normal CoPilot icon that I am seeing in my Outlook.
When I click on the CoPilot icon on my PowerPoint App, it opens my edge browser and launch this page "https://support.microsoft.com/en-us/office/use-current-channel-or-the-monthly-enterprise-channel-to-access-copilot-features-0c45ad26-d6cb-42c7-966b-f166a27177b2".
I have performed "update License" and restarted my PowerPoint App, but it did not solve the problem.
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May I reconfirm that you performed the “Update License” action as shown in the screenshot below?
If yes, from my understanding, after updated license, the behavior you’re experiencing is related to the Office update channel.
As far as I know, CoPilot in PowerPoint only works if Office is on the Current Channel or Monthly Enterprise Channel. If your device is on the Semi-Annual Enterprise Channel, CoPilot will not run in PowerPoint and will redirect you to the article you shared.
Could you please double-check and confirm if your device is currently on the Semi-Annual Enterprise Channel? It should look similar to the screenshot below:
In this case, I’d recommend reaching out to your IT admin (the person who manages Microsoft 365 accounts in your organization) and ask them to switch your update channel to Current Channel or Monthly Enterprise Channel, then update Office.
Your IT admin can refer to the relevant section in this article: Change the Microsoft 365 Apps update channel for devices in your organization.
If you're unsure who the Admin is, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.
Please let me know if you have any further questions or concern.
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You are right. Mine is the "Semi-Annual Enterprise Channel" and not "Current Channel". Previously, I could use the CoPilot on my Powerpoint app. But recently, I just changed to a new laptop and this problem started to happen after that.
Yes, @Chua Boon Keong Henry.
Your organization likely has the default update channel configured as Semi-Annual Enterprise Channel. So when you switched to a new device and reinstalled Office, it automatically applied this channel because the default tenant policy is Semi-Annual (even though your previous device might have been switched to Current Channel to use Copilot).
As mentioned in the article I shared above, this also explains why you’re experiencing this behavior:
Therefore, I recommend you contact your IT admin and ask them to change your Office update channel to Current Channel or Monthly Enterprise Channel, as this action typically requires admin permissions.
Hi @Chua Boon Keong Henry, are there any updates from you? I’m still available, so please feel free to let me know whenever you have time.
Hi,
The issue has been resolved. Thanks for your advice.
Regards,
Henry
Glad to hear the function works normally for you, @Chua Boon Keong Henry.
If you have any further questions or concern, please feel free to post back. We're happy to help!