Can't redeem product code Microsoft Office

Question

Can't redeem product code Microsoft Office

Joris 20

I acquired a key for Office 2024, but if I follow the steps on office.com/setup after logging in and filling in my product key I get to choose 64 or 32-bit version but whichever I choose it keeps redirecting me to [http://offline.officeapps.live.com/outage.html] saying "Service unavailable". I've tried using different browsers but it is of no use.

This issue has persisted for nearly a week now with no mention of (planned) maintenance elsewhere. How do I activate my product keys?

EDIT: reinstall of Office 2024 worked, activation was successful

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Good day Joris,

Thanks for posting your question to Q&A Forum.

I could see you’re trying to redeem your Office 2024 product key, but the process failed with a message "Service Unavailable".

First of all, could you please confirm which edition of Office 2024 you are using? (Office Home 2024, Office Home & Business 2024...)

Note:

Only specific editions of Office 2024 such as Office Home 2024, Office Home & Business 2024, and Office Professional 2024 can be redeemed on the official Office website, as they are intended for personal use.
Products designed for business use, like Office Professional Plus, Office 2024 Standard LTSC (Long-Term Servicing Channel) ... are typically distributed through volume licensing and therefore cannot be redeemed on the standard Office site.
Before you begin, make sure your PC meets the system requirements.

Useful related article:

Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac

I'm looking forward to your response and happy to assist further!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.