Microsoft 365 and Office | Excel | For home | iOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
It was a new software update that fixed the issue
My Microsoft365 Office Package no longer works with my iPad Pro
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saundra graman
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I have a subscription Microsoft365. My Microsoft Office package of Excel, Word and Powerpoint has stopped working. It is being used with a iPad Pro
Microsoft 365 and Office | Excel | For home | iOS
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2 additional answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L 4,030 Reputation points Microsoft External Staff Moderator2025-10-24T08:54:13.74+00:00 Nice day saundra graman!
Thanks for reaching out to Q&A Forum and apologies for any inconvenience you are experiencing.
From what you wrote, I understand you're having trouble with your Microsoft 365 Office apps like Excel, Word, and PowerPoint not working on your iPad Pro.
Below are several suggestions you can try:
2. Use Word, Excel, and PowerPoint on the web
Visit: https://m365.cloud.microsoft/apps
Open the apps for which you want to use the web version.
3. Try opening these apps through the Microsoft 365 Copilot app
Instead of launching Word or Excel directly, try installing and accessing them through Microsoft 365 Copilot app (which known as the next evolution of Microsoft 365, combining Word, Excel, PowerPoint, and other Office tools with AI-based support).
Please let me know if these suggestions work, it might help others who are facing the same problem. I look forward to your response and will be happy to help you further!
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Norah-L 4,030 Reputation points Microsoft External Staff Moderator
2025-10-27T08:33:53.46+00:00 Hello saundra graman!
May I know if you have got any chance to check my answer? Any feedback or updates would be greatly appreciated, as it could really help others who might run into the same issue as well.
Kind regards,
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paulr0511 43,210 Reputation points Independent Advisor2025-10-21T03:02:51.5933333+00:00 Hello, good day and thanks for your question. May I check and confirm which is not working specifically, is it app/s or the subscription?