Outlook - Poll option is not available

Question

Outlook - Poll option is not available

Lucas Correia 20

Hi!
I need to direct some polls to people in my team through an e-mail. However, the "poll" option does not appear as something feasible in my ribbon. Should I download an extension or something like it?

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Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2025-10-27T15:37:57.69+00:00

Hi @Lucas Correia,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.

Answer accepted by question author

Chris Duong 10,705 Microsoft External Staff Moderator

Hi @Lucas Correia,

Thank you very much for your detailed response and for outlining your experience so clearly. Based on your description, I’d like to provide the following information regarding the poll feature in Classic Outlook:

The poll feature is powered by the Microsoft Forms add-in (often called “Quick Poll”). If the Poll button is not visible in your ribbon, please follow these steps to enable it:

1/ Open Outlook (Classic Desktop version).

2/ Go to File > Options.

3/ In the Outlook Options window, select Customize Ribbon from the left-hand menu.

4/ On the right panel, choose the tab where you want to add the “Poll” button (e.g., Insert).

5/ On the left panel, under “Choose commands from”, select “All Commands” from the dropdown list.

6/ Search for “Poll” or “Polls by Microsoft Forms” in the list.

7/ Select the “Poll” command and click Add >> to add it to the selected tab.

8/ Click OK to save your changes.

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Note: If the Poll icon is present but grayed out, click into the body of your email draft. The button activates only when the message body is in focus.

You can refer to the following article about polls: Create a poll in Outlook - Microsoft Support

I hope this helps clarify the situation regarding the missing 'Poll' option. I'm happy to assist and truly hope the information provided has been helpful. Please feel free to reach out anytime if you need further support.

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly. Thank you for your kindness and contributions to the forum.

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Lucas Correia 20 Reputation points

2025-10-28T08:57:43.28+00:00

Chris,

This was a great suggestion! It worked just fine!
Appreciate your hard work and your quick feedbacks!

Thank you very much!
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2025-10-29T22:55:25.93+00:00

Hi @Lucas Correia,

Thank you very much for your valuable feedback. I'm really glad to hear that my suggestion helped.

If you have any further questions or encounter challenges that you’re unable to resolve independently, you're welcome to post your inquiry on the Microsoft Q&A forum.

Thanks again for your kind words and collaboration. Wishing you a great day ahead.

4 additional answers

Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2025-10-27T15:37:57.69+00:00

Hi @Lucas Correia,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Lucas Correia 20 Reputation points

2025-10-28T08:57:43.28+00:00

Chris,

This was a great suggestion! It worked just fine!
Appreciate your hard work and your quick feedbacks!

Thank you very much!
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator

2025-10-29T22:55:25.93+00:00

Hi @Lucas Correia,

Thank you very much for your valuable feedback. I'm really glad to hear that my suggestion helped.

If you have any further questions or encounter challenges that you’re unable to resolve independently, you're welcome to post your inquiry on the Microsoft Q&A forum.

Thanks again for your kind words and collaboration. Wishing you a great day ahead.

Answer 1

MJ 0

Hi,

I'm experiencing the same problem of not having "Poll". I tried switching to Outlook Classic and follow the instructions above but the there's no "Poll" in the All Commands selection. I have Microsoft365 Personal Subscription.

Appreciate help. Thank you.

Hornblower409 14,970 Reputation points

2026-07-18T02:35:10.5433333+00:00

@MJ said

no "Poll" in the All Commands selection. I have Microsoft365 Personal Subscription.

https://learn.microsoft.com/en-us/answers/questions/4625224/using-poll-in-outlook-365

Poll feature is only available in Microsoft 365 account with Exchange online license assigned.

That means you need a MS 365 Business Subscription.

Answer 2

Sofia Gonzalez 0

Hi, I have the same issue (Poll option inactive) and mine is Microsoft 365 - Business/ work account and it is the first time we wanted to use it.

Hornblower409 14,970 Reputation points

2026-07-18T02:43:36.51+00:00

@Sofia Gonzalez said

I have the same issue (Poll option inactive) and mine is Microsoft 365 - Business/ work account

You have to install the Polls by Microsoft Forms Add-In
https://marketplace.microsoft.com/en-us/product/office/wa200000114?tab=overview

And there are additional settings that have to be made by your MS 365 Admin to allow this feature.

https://support.microsoft.com/en-US/Outlook/create-a-poll-in-outlook

In order to create a poll in Outlook, your administrator must go to the Microsoft 365 admin center and check the Send a link to the form and collect responses option under External sharing.

If you have met both of these conditions, followed the instructions in the Answer here, and you still can't see the Poll button, you need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.

This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

Answer 3

Hi Chris!
Hope this finds you well!

Appreciate your quick response and your will to help! As to those 3 questions you originally asked, please, take a look at the below:

What type of Microsoft license are you currently using (e.g., Microsoft 365 Personal, Business Standard, E3, etc.)?

A: I Believe it would be M365

Is this a personal account (e.g., @hotmail.com, @outlook.com) or a business/work account (e.g., through Microsoft 365 or your organization's domain)? The interface differs between these two types of accounts, so knowing this information will help me support you more effectively. A: It is a business account through Microsoft 365
Have you previously been able to use the Poll feature, or is this your first time trying? A: Although it is my first time trying it, I've asked some of my colleagues who use the same domain as me and their e-mails work with this function just fine

I've done a test where I requested one of my coworkers to send me a poll through Outlook and it doesn't appear as a poll, it just redirects me to a Microsoft Forms. Meanwhile, for the rest of them, it pops up as something a bit like this:

Let me know if any of this helps or if you need any more information.

Lucas Correia 20 Reputation points

2025-10-27T16:32:39.98+00:00

Hi once again!

I think the image I was previously referencing wasn't uploaded. Here it goes:

Answer 4

Hi @Lucas Correia,

Welcome to Microsoft Q&A forum.

Thank you for reaching out regarding the issue with the missing "Poll" option in your Outlook ribbon.

To better understand and resolve the issue, could you please provide the following details:

What type of Microsoft license are you currently using (e.g., Microsoft 365 Personal, Business Standard, E3, etc.)?
Is this a personal account (e.g., @hotmail.com, @outlook.com) or a business/work account (e.g., through Microsoft 365 or your organization's domain)? The interface differs between these two types of accounts, so knowing this information will help me support you more effectively.
Have you previously been able to use the Poll feature, or is this your first time trying?

Once I have this information, I’ll be better positioned to guide you through the next steps.

Thank you for your patience and your understanding.

I'm looking forward to your reply.