Unable to schedule Certification Exam due to error Unexpected error "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." i had tried this from multiple devices

Question

Unable to schedule Certification Exam due to error Unexpected error "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." i had tried this from multiple devices

NITIN BHARDWAJ 30

Unable to schedule Certification Exam due to error Unexpected error "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." i had tried this from multiple devices. Tried after clearing the cache but still getting same error, also tried from different browsers as well (Chrome & Edge, in-private/Cognito mode also tried) Please suggest as i need to complete the certification.

Thanks,

REMOVE PII

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Henry-N 16,325 Microsoft External Staff Moderator

Hi @NITIN BHARDWAJ,

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding that you are having issue with schedule Certification Exam.

For issues with exam appointments or scheduling, please contact Pearson VUE Support.

You could refer to this article for a better view : Credentials support | Microsoft Learn
User's image

Apologies for any inconvenience caused by this redirection, but to ensure you get the most effective and timely assistance this is the best option I could offer.

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

NITIN BHARDWAJ 30 Reputation points

2025-11-03T16:11:45.2866667+00:00

Thanks, this is fixed now; reached out to Pearson VUE Support over chat service and they found some kind of blockage with my account, may be due to multiple failed attempt due to failed payment in my initial attempt. they have removed the restrictions and i am able to book the exam now. Thanks for your support. Appreciated.
Henry-N 16,325 Reputation points Microsoft External Staff Moderator

2025-11-07T07:43:17.61+00:00

Hi @NITIN BHARDWAJ,

I’m really glad to hear that the issue is no longer affecting your work.

It was a pleasure assisting you, and please don’t hesitate to reach out anytime you need support. I’m always here to help.

Take care, and have a great day ahead.