Can not log in to any microsoft app on PC (outlook and xbox)

Kenny 20 Reputation points
2025-11-13T15:37:27.69+00:00

For a while now I have not been able to log into the outlook app on my PC. Just now I tried to log into the xbox app on my pc and the same error occurs. This is now a real problem. I have the correct password as I can log into outlook web app on the browser just fine. I also can not log into the xbox store app. Its all the same service and does not work.

Screenshot 2025-11-13 101908

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
Haien-L 7,725 Reputation points Microsoft External Staff Moderator
2025-11-13T22:36:11.5933333+00:00

Dear Kenny

Thanks for posting your question in the Microsoft Q&A Forum.

Error code 0x80048823 is a common error that occurs when trying to sign in to Microsoft services.  

You can try the following information to resolve the error:

  • Open (Settings) (Windows key + I) > (Time & language) > (Date & time) > Make sure both (Set time automatically) and (Set time zone automatically) options are On > Click the (Sync now) button below (Additional settings).
  • [Settings] > [Apps] > [Installed apps] > Find [Xbox] > [Advanced] > [Repair]/[Reset].
  • Ensure that your Microsoft account is active and not suspended or locked. You can check the status of your account by visiting the Microsoft account website ([www.accounts.microsoft.com]) and logging in with your credentials.

Please keep me updated with anything new that you were try to each option.

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