Have been billed multiple times on multiple charge cards for renewal

Hi @Debbie Tenter,

Thank you for posting your question in the Microsoft Q&A forum.

From what you’ve described, the duplicate charges across multiple cards indicate an issue with your billing profile that needs to be reviewed by the Microsoft Billing team. Unfortunately, billing adjustments require secure tools that we don’t have access to here in the forum.

The best next step is to contact the Billing team directly through the Microsoft 365 Admin Center. By following the steps outlined below, you can easily submit a support ticket and get the assistance you need to resolve the issue.    

1/ Log into admin.microsoft.com with your admin credentials. If you don't have admin permissions, you'll need to contact someone in your organization who does.  

2/ Select the green help & support button typically located at the bottom right of the admin center dashboard. Click on it to open the support pane.    

3/ Type in “I need to update billing information" into the search bar. 

4/ Select “Contact support”.      

5/ Choose your preferences: preferred contact method, preferred time zone, and preferred contact language.        

6/ Fill in your details and give a strong description of your problem for a quicker resolution. You can add a file, a screenshot, or a video for added support. Once you’ve filled out the details, select Contact me at the bottom.   

After submitting a support ticket, you’re welcome to share the ticket number with us in private message if you’d like and this will help us track the progress more closely from our side as well. We are willing to be of assistance.  

Note: We truly appreciate your understanding as we do our best to support you here. Please note that our ability to assist with billing-related issues in this forum is limited, as we don’t have access to the secure, account-specific tools needed to make changes to payment methods or view subscription details. 

I truly wish I could assist you further, and I appreciate your understanding and patience as we work within these limitations.  

Looking forward to your response and wishing you a great day ahead. 

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