Outlook app on kindle fire stopped accessing email from server

Question

Outlook app on kindle fire stopped accessing email from server

KDiscolor 20

I had been successfully using the Outlook app (ver 4.2232.1) on a Kindle fire (11th generation) for over a year to access my Hotmail email, but I am now experiencing an issue with the app not updating my inbox with the latest email for today. The last new email I received was from yesterday, and I can’t send new emails.

The problem acts like a sync issue between the outlook app and the Hotmail email server, but I cannot be sure because no error messages are provided. I found I can sidestep the issue by using the default web browser on the same Kindle Fire to access all my email (by going to outlook.com) including today’s missing email. So the problem appears to be with the outlook app itself.

In an attempt to resolve the issue with the kindle’s outlook app, I first tried force-stopping the Outlook app and clearing the cache and the storage, but today’s emails were not shown/provided in the app. I then deleted the app and reinstalled, but it didn’t resolve the issue either. The latest outlook app version via the kindle AppStore is 4.2232.1. I rebooted several times too, and the latest emails from today were still not loaded. I have plenty of storage space on the kindle, so that doesn’t appear to be the source of the issue.

Any thoughts on how to get the Outlook app working again for me?

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Answer 1

Dear KDiscolor

Thank you for reaching out to the Microsoft Q&A Community. I understand you are having problems with the Outlook app on your Kindle Fire not syncing emails. I am happy to assist you. Please follow these steps:

Step 1: Update the Outlook App

Open the Amazon Appstore on your Kindle Fire.
Search for Microsoft Outlook.
If an update is available, install it.
If no update is available, uninstall the app and reinstall it from the Appstore to ensure a clean installation.

Step 2: Clear Cache and Data

Go to Settings > Apps & Notifications > Outlook.
Tap Storage.
Select Clear Cache and then Clear Data.
Restart the Outlook app.

Step 3: Remove and Re-add Your Account

Open the Outlook app.
Tap your profile icon > Settings.
Select your email account and choose Remove Account.
Tap Add Account, select Outlook.com or Exchange ActiveSync (do NOT use IMAP).
Enter your credentials and allow all requested permissions.

Step 4: Check Date and Time Settings

Go to Settings > Device Options > Date & Time.
Enable Automatic Date & Time and Automatic Time Zone.
Incorrect time settings can cause authentication and sync failures.

Step 5: Disable Battery Optimization

Go to Settings > Battery.
Check if Outlook is listed under apps with restrictions.
If yes, remove restrictions or set Outlook to Allow Background Activity.

Step 6: Remove Device Partnership

On a browser, sign in to Outlook.com.
Click Settings (gear icon) > View all Outlook settings > General > Mobile devices.
Remove any old Kindle Fire device entries.
Restart your Kindle and re-add the account in Outlook.

Step 7: Reinstall Outlook App Completely

Uninstall Outlook from your Kindle Fire.
Restart the device.
Reinstall Outlook from the Amazon Appstore.

Step 8: Test on Outlook Web

If the issue persists, use https://outlook.com in the browser as a temporary workaround while monitoring for app updates.

Resources for Reference:

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KDiscolor 20 Reputation points

2025-11-22T23:14:34.17+00:00

Strangely, the issue resolved itself after my kindle fire had been sitting idle for a few hours. Everything was fixed before I had received the helpful information from Alice-N. I had replicated the issue on another kindle fire, experienced the same problem, and it was resolved at the same time (it too was sitting idle).

I suspect the issue I encountered was likely an intermittent issue between outlook app ver 4.2232.1 and the outlook server. I don’t know why the kindle AppStore doesn’t offer a more recent version of the outlook app.

Just as an fyi….

Prior to posting my question, I had already tried Steps 1, 2, 3, 7, and 8. Step 8 allowed me to access all my email as a workaround (today’s email was not missing).
Alice-N 13,410 Reputation points Microsoft External Staff Moderator

2025-11-23T04:03:23.75+00:00

Hi KDiscolor

This is Alice from Q&A Community Support team. It is my pleasure to hear that our response helped resolve your issue! Is there anything else I can assist you with? If not, please feel free to let me know so I can close this thread.

Have a nice day