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I am unable to open and create documents

Tony Bell 0 Reputation points
2025-11-22T17:26:30.32+00:00

I moved to Microsoft Basic but am not unable to amend previous created documents and not able to create new documents. I have checked my subscription is up to date.

Moved from: Microsoft 365 and Office | Access | For home | Other

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Alex_T 6,365 Reputation points Microsoft External Staff Moderator
    2025-11-22T22:31:00.6633333+00:00

    Hello Tony Bell,

    Thank you for reaching out in Microsoft Q&A forum.

    I understand you’re having trouble opening and creating documents after switching to Microsoft Basic.

    With your situation, please visit and follow the prompts in this link: "Could not create the work file” error in Office

    If it didn't help, you will need to renew your subscription. Because Microsoft 365 Basic does not include desktop Office apps like Word or Excel. It only provides web and mobile versions plus OneDrive storage. If you previously had a plan with desktop apps, those apps will stop working once that subscription ends.

    If you need desktop apps, consider upgrading to Microsoft 365 Personal or Family. These plans include full desktop versions of Word, Excel, and PowerPoint: Explore Microsoft 365 for home

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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  1. Rory West 0 Reputation points
    2026-03-29T15:48:25.95+00:00

    Hi Tony

    Seems as a corporate America is reaching in our pocket again. I feel your pain.

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