PLEASE give me an email to talk to a real person, your AI is terrible and totally useless, please help me, I need a refund

Paul Kupcis 30 Reputation points
2025-11-23T03:53:14.5733333+00:00

Please just give me an email or phone number, preferable e-mail, your numbers go nowhere and is just more AI. I need to talk to a real person. I need a refund for my Microsoft OneDrive subcription. I was auto renewed four weeks ago and canceled it but never got a refund of $110. It is money I really need right now. I'm living pay check to pay check, I can't just loose $110 and be fine as bad as that sounds. I realize this is not contacting OneDrive directly, but there's conveniently no clear way to contact OneDrive, so I'm selecting my best human person guess on this. PLEASE just give me some contact info, this shouldn't be this hard. This whole AI thing is not NEARLY good enough yet to be relying on for your customer support. Honestly, its the worst customer support I've ever come across and I really try to stay away from all customer support in general, so I know its not just Microsoft and I know whoever reads this has no real obligation whatsoever to provide me with what I'm asking, but please whoever I'm writing to, I'm tired, please just hook me up with some real human contact for OneDrive and you'll have impacted a strangers day for the positive. That still means something to some people, right? Please respond with a completely human answer and surprise me and restore just a little bit of that faith I used to have in society pre 2020. I beg you. Whoever reads, JUST HELP ME, like a human being, PLEASE DO NOT SEND ME AN AUTOMATED RESPONSE. Make this my sign from God that real people are still out there. This is just crazy. There's all the options in the world to renew all your services and ZERO options to help me get a refund. You know that is how it is. PLEASE. JUST HELP. Nothing else. Please.

V/r

Paul

Moved from: Windows for home | Other | Licensing and activation

Microsoft 365 and Office | OneDrive | For home | Windows
Answer accepted by question author
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
2025-11-23T11:58:42.3033333+00:00

Hi, Paul Kupcis

Welcome to Microsoft Q&A forum.

Sorry for this frustrating experience regarding your subscription. Here is the path you can follow to reach out to Microsoft Support directly:

Contact Microsoft Support

  • Visit this website: Contact - Microsoft Support 
  • Type Contact in the search box. 
  • Now click Get help, and Select Contact Support or Sign in to contact support below. 
  • Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
  • On the Category tab, choose Manage account subscription. 
  • Go to Confirm. 
  • You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, we hope this information has been helpful to you. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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